COO - Business Development & Consultaning
CLOUDTECH Kuwait
Total years of experience :33 years, 11 Months
Responsibilities
• Engaged as the head of business enablement in CLOUDTECH with many customers to achieve their revenue objectives, cost reduction and achieve process automation excellence within their business strategy
• Build relation with O&G & Government Sector
Achievements
• Designed, deployed Fuel Control System over 18 tankers to control and track diesel for top leading heavy equipment company using (RFID, Integrated Microcontroller) (IOT Solution)
• Introduced a new design for one of the top O&G companies to solve its problem with the gaging system
• Designed and deployed Fuel Anti-Theft solution for one giant construction company
• Introduced mobile SCADA system that can track fuel movement from Depot to petrol stations using RFID, Integrated Microcontrollers, GPS/GSM over mobile tankers
• Closed 500 K$ deals in first four months of joining the company
• Initiative and delivered a patent design for top leading construction company to acquire a customized SCADA system to alert them for malfunction of their drainage system in couple of tunnels in Kuwait.
• Developed opportunities for customized development project for complete trading platform for Noor Capital
• Helped confidential government entity to automate their business process to achieve e-services CRM project to have complete archiving system with workflow for 7.5 million documents:
o Prepare for the definition of requirements
o Interview functional areas
o Prioritize requirements
o Review completed requirements with team
o Research and identified list of potential suppliers for Microsoft
o Create a draft request for proposal (RFP)
Responsibilities
• Transform ASC into well reputed IT Regional Company in 5 years
• Articulate the strategy and built three revenue streams to achieve more than annual turnover of 13 million $
Achievements
• Closed 3.6 million $ deal in the first three month
• Articulated ASC business strategy for information technology revenue streams
• Built process for acquisition of more than 13 companies (M&A)
• Bided for more than 18 tenders and project to foot print ASC and IT services provider
• Awarded 4 managed services contracts
• Introduced 14 partnerships
• Built business case with 35 million KDs forecasted revenue and dominating business lines
• Won first three government contracts
• Introduced new lines of business that reflected higher revenue
• Created the 5 years business plan for ESS & Managed Services Divisions
• Built more than 35 million KDs pipeline with high-qualified business opportunities
Responsibilities
• P&L Management for UAC to generate revenue from technology training programs
• Initiative acquisition of an intellectual property to automate retail business & maintenance
• Redesign and build centric infrastructure and datacenter to automate their retail business
• Technical lead for company technological directions
• Build Corporate Policies and Procedures for IT Department using ITIL/ISO standards.
• Program Manager for Group Transformation Project with E&Y
• Cover all responsibilities as Group Manager (IT) (Budgeting, Career planning for staff…etc.)
• Program manager for ERP/ECM/CRM from RFP‐to‐Implementation, including but limited to, planning, budgeting, resource management and above all, delivery on time and within cost
• Ensuring company objectives are met and benefits are delivered as organic outcome of all IT programs
Achievements
• Helped the company to over achieve sales budget by two million KDs in first year by redesigning the infrastructure and processes
• Achieve major cost reduction by unifying strong infrastructure across seven countries with centric datacenter in Kuwait.
• Delivered high quality business automation that controls the cost and reduces op. expenses
• Transformed IT services as investment and build business case helped to increase IT
• Built IT vision, mission and business objectives
• Planned, negotiated and finalized project plan and project charter for Group business transformation.
Responsibilities
• Head of Enterprise Services & Solutions Division (P&L) (Process Automation & Low Voltage)
• Lead ESS ongoing operations to deliver high quality and timely support to company’s customers
• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all ESS personnel
• Responsible for revenue planning with vendors, achieving sales targets and business growth strategy
• Promotes the company’ (products & Services) through speaking engagements at industry conferences and involvement in local business organizations.
• Achieves excellence in all areas of business.
• Plan for business targets with multiple international vendors like Microsoft, SAP and Oracle
Achievements
• Built company infrastructure
• Implemented company vision, mission and business objectives.
• Built a strong company image through marketing campaign
• Introduced new lines of business that reflected higher revenue
• Lead the company restructure and built the organization chart including job descriptions and authorization matrix
• Recruited most of the company skilled professionals and consultants.
• Created the 5 years business plan for ESS & Managed Services Divisions
• Built pipe-line with high qualified business opportunities for more than 15 million $.
Responsibilities
• Manage Networking and Operations department of 15 certified employees.
• Handle all technical problems escalation as a decision maker.
• Apply ITIL across all managed services contract
• Handle all the responsibilities of Operation in terms of projects deliver, budgeting and business growth.
• Manage business solution projects as a leader for consulting team
• Handle Tawasul internal/external IT operations including NOC and professional services.
• Build Policy and Procedures for the Operations Department as well as managed services customers.
• Handle partnerships relation with Cisco, Microsoft and Symantec
• Lead technical sales team.
Achievements
• Delivered many low voltage projects including Symphony Hotel & KOTC
• Managed 14 outsourced contracts operation, project management and upselling
• Saved 5 contracts from termination and generated higher revenue by re-scoping.
• Lead as program manager for ECM from RFP‐to‐Implementation.
• Lead team to deliver 6 month overdue migration project within 3 days.
• Built a massive RFP for ERP including business analysis for Property Management & Investment and back office (HR, Finance, Admin, and Purchasing & Inventory) for the largest real estate company.
• Took ownership and process champion to achieve Cisco Gold partnership
• Managed more than 35 infrastructure and automation projects for many customers
• Introduced new lines of business which reflected higher revenue
Responsibilities
• Manage IT operation in four countries with 10 IT staff members.
• Build Policy and Procedures for IT Department.
• Planning for all internal programs like ECM from RFP‐to‐Implementation.
• Manage all IT projects (like Oracle ERP Implementation and Infr. Cisco SDN).
• Leading technology evolving for the company to meet business needs.
• Work with the strategic committee in developing company direction for excellence.
• Act as high end for technical problems resolution.
• Fulfill all responsibilities as IT Manager (Budgeting, Career planning for staff…etc.)
Achievements
• Built a new IT Department with regional coverage over 4 countries with 10 specialists
• Build and implemented ISO standard policies and procedures
• Lead Cisco Defending Network project which recovered its cost in less than a year with contiguous cost saving and full control and security
• Introduced IT Department and projects cost estimator for IT related activities and WBS
• Created IT 5 years plan including strategy, objectives and goals.
Responsibilities
• Presents complex project information in a concise and articulate manner.
• Handle worldwide technical support as the only resource for networking queue during weekends
• Regularly provides subject matter guidance to peers within division.
• Analyzes and solves complex problems and suggests new and/or significantly reengineered processes across projects using innovative approaches.
• Analysis of situations or data requires an evaluation of known and unknown factors.
• Interact with external clients/suppliers alone.
• Develop and implement individual work plan to manage moderately complex projects.
• Cooperates with others within and outside group who impact work processes to achieve group objectives
• Work as GRID engineer to provide resolutions for system service requests and provide local language support.
• Contribute in Problem Avoidance Architecture (content, instrumentation, Customer)
• Contribute in ORACLE knowledge base (KRWON and Primus)
• Handle Pre-sales activities.
Achievements
• Handled worldwide coverage for networking competency with solo coverage for two days all over the globe and was able to rescue many customers’ situations total loss of service.
• Delivered on-site expert packages to multiple customer
• Delivered database administration track as instructor in Oracle University
• Benchmarked high customer satisfaction worldwide
• Stabilized support operation in Kuwait as country interface and first point of escalation
Responsibilities
• Installation of Oracle products (Database, Developer and Designer).
• Provide On-site and Off-site support for Oracle products.
• Upgrade S/W and collect customer requirements.
• Design and implement Local/Wide Area Networks.
• Provide network support On-site and Off-site.
• Promote any new opportunities for business enhancement and support.
• Works closely with R&D Department.
Achievements
• Worked as Database Administrator & MIS for the following projects :
1. Saudi Agriculture Bank, 1999
2. Ministry of Islamic Affairs 1998.
3. Ministry of Health in 24x7 Hajj Project, Makkah, 1996 & 1997
• Contributed in Delivery of complete ERP applications for Ajman Municipality, (1998).
• Network Engineer and Database Administrator for Kadasah Law Firm project, (1995-1998)
• Implemented Client/Server Architecture (WIN95 and HP-UX) over LAN/WAN (1996)
• Development of Law Office ERP /ECM for one of the largest Law Firms in Saudi, (1995)
• Team leader for ERP development and implementation for Al-Jazeera for Sound Recording
• Contracted with Kadasah Law Firm for IT Outsourcing
Responsibilities
• Act as first point of contact for R&D department
• Provide MIS support within the whole company.
• Handle all software/hardware problems and implement resolution for them
• Installation of Oracle products (Database and Oracle Forms, Oracle Reports, Oracle Menu, Developer/2000)
• Providing On-site and Off-site support for Oracle products
• Operate in line with Company business orientation and procedures
Achievements
• Installed, managed and troubleshooter mission critical for Ministry of Haj (Oracle over VMS)
• Implemented Client/Server Architecture between PC (DOS/Windows) & (VAX6000, OpenVMS) for the Trade Marks System in Ministry of Commerce, (1993-1996)
• Contributed in Design and Implementation of Trade Marks application, Ministry of Commerce, Riyadh, (1992-1995) using international trademarks classifications (Nice & Vienna)
Responsibilities
• Programming & troubleshooting of PLCs
• Debugging Logic of PLCs available programs (Software & Hardware)
• Debugging main system program on PDP-11 (Fortran 77)
• Technical lead for 10 engineers.
• Contribute with the management in all planning and goals achievement.
• Operate in line with USAID business processes and procedures
• Projects coordinator and main point of contact between projects and management.
• Maintain up to date knowledge academic and technical related to the business unit
Achievements
• Contributed in acquisition, and deployment of Baily Controls (DCS) for Hot Rolling Dept. in Al-AHLIA Co. for Metallic Industries, Cairo, EGY (1992-1993)
• Contributed in establishing maintenance workshop for Sugar process automation equipment in Egyptian Sugar and Distillation Co., Cairo, EGY (1992)
• Worked as research assistant in the project "Design and Application of DCS for the Development of Food Industry with a Computerized Production Management System", (ASRT&USAID Program Grant No. 4), (1990-1993)
• Worked as research assistant in the project "Development of Supervisory Control and Data Acquisition System for Boilers at the Egyptian Sugar and Distillation Co., FRCU, Energy Research Center Project No. C/I/9, (1992)
• Programmed two PLCs (Made in Spain)
• Debugged more than 40 problems in logic of developed ladder programs
B Sc. Electrical Engineering