Sales Executive
Toledo Hotel
Total des années d'expérience :22 years, 7 Mois
Target new markets and increased sales percentage through proactive sales and negotiation techniques.
Enhance success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Increase revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
Capitalize solutions presented by Kinz CRM software to enhance lead prospecting and sales management.
Develop strategic relationships with existing customers through conducting cold, warm calls and follow up for any new requests.
Place 15-20 cold calls or arrange 2-4 meetings daily with potential clients to identify their requirements and needs.
Maintain contact with regular clients in order to obtain feedback and discuss future business continuity opportunities.
Providing customers with list of available services and issue price contracts.
Responsible for addressing customer doubts to convince them to subscribe to their service.
Monitor customer service quality of hotels to ensure clients are tended appropriately.
Conduct price negotiations with customers on behalf of management to strike favorable transaction.
Providing customers with list of available services and issue price contracts.
Responsible for addressing customer doubts to convince them to subscribe to their service.
Monitor customer service quality of hotels to ensure clients are tended appropriately.
Conduct price negotiations with customers on behalf of management to strike favorable transaction.
Managed and closed over 20 reservation calls per day to increase bookings by maintaining strong knowledge of hotel services and facilities.
Plan out duration of their stay and then send booking confirmation to guests after processing payments.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Providing customer service support if there is problem with payment confirmation, resolved various issues or issues navigating hotel website to
book stay.
Providing highest standards of professionalism during work with customer issues.
Offering and promoting relevant tour packages, rent car or attend local event at reduced cost that combine with room reservation to customers.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Monitored social media and online sources for industry trends.
Received visitors at front desk by greeting, welcoming, directing and announcing them appropriately.
Answered and forwarded more than 50 incoming phone calls daily.
Ensured reception area is tidy and presentable, with all necessary stationery and material.
Provided basic and accurate information in-person and via phone/email.
Received, sorted and distributed daily mail/deliveries (minimum 50 emails).
Maintained office security by following safety procedures and controlling access via reception desk (monitor logbook, issue visitor badges) .
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