محمود الملا

• Served as an IT Technician, expertly installing and configuring new PCs to connect seamlessly to both the organization and United Nations networks in Iraq.

• Conducted proactive maintenance of IT devices, including PCs, network printers, and digital senders, ensuring optimal performance.

• Managed and operated the email system, enhancing communication efficiency across the organization.

• Oversaw network connection management, including Cisco switches and access points, ensuring reliable connectivity.

• Installed and maintained Local Area Networks (LAN) and electronic mail systems, contributing to improved operational workflows.

• Assisted in training an IT Assistant, facilitating their transition into the role of IT and Information Management, fostering skill development.

• Managed and maintained computer systems, ensuring optimal performance for all employees through effective troubleshooting and support.
• Oversaw both wireless and wired networking, enhancing connectivity and reducing downtime.
• Executed software and hardware maintenance, including operating system installations and updates for MS Office and antivirus programs.
• Installed and configured new computers, printers, and scanners, streamlining operational efficiency.
• Developed and maintained an IT equipment inventory, ensuring accurate reporting to the main office.
• Provided training to employees on MS Office and various software applications, improving overall productivity and user proficiency.
• Actively requested and procured IT equipment, aligning resources with organizational needs.

• Delivered end-to-end IT support for office and field operations, including hardware, Windows systems, Office
applications and antivirus.
• Installed and maintained wireless networks and email systems, supporting multi-location programme delivery.
• Supported workshops and regional activities through the deployment and configuration of IT equipment.
• Maintained IT inventories and produced structured reports for maintenance and procurement tracking.

• Led the technical unit of customer service at ARIAFON, focusing on wireless telephone systems.

• Supervised a team of engineers, enhancing productivity and collaboration within the unit.

• Developed and implemented programming protocols for terminals, ensuring optimal performance.

• Organized and maintained comprehensive lists of terminal numbers, streamlining operations.

• Trained engineers on terminal programming, improving team skill sets and service quality.

• Resolved customer terminal issues efficiently, enhancing customer satisfaction and loyalty.

• Utilized strong problem-solving skills to address technical challenges, contributing to operational excellence.

• Managed customer service technical unit within a CDMA telecommunications project.
• Supervised terminal programming and resolution of hardware and software issues.
• Produced operational, weekly and monthly technical reports for senior management and suppliers.
• Coordinated with central technical teams to resolve complex escalations and systemic issues.

• Installed and maintained a wide range of data processing equipment, ensuring optimal performance of computers, printers, and photocopy machines in the North Office.

• Diagnosed and resolved hardware issues, contributing to reduced downtime and improved operational efficiency.

• Managed the installation and maintenance of Local Area Networks and electronic mail systems, enhancing communication and collaboration.

• Maintained computerized data systems, including the Imprest Accounting System for AUS fund, ensuring data integrity and accessibility.

• Assisted in training staff on EDP systems and software applications such as MS Word, fostering a more proficient and tech-savvy workforce.

• Demonstrated strong problem-solving skills and a commitment to continuous improvement in IT and information management.

• Provided IT and communications support for UN-funded programmes in Northern Iraq.
• Installed and maintained LANs, email systems and office IT equipment.
• Supported telecommunications infrastructure, including switchboards, wireless and satellite communications.

Contributed to the stabilisation and early development of Erbils electricity system during a period of severe infrastructure
constraints, operating within the control and operations function of the governorate authority.