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Mahmoud AL Nabali, IT Support  Team Lead

Mahmoud AL Nabali

IT Support Team Lead·Malomatia

Jordan

Bachelor's degree, IT

Work experience

Total years of experience: 25 years, 4 months

IT Support Team Lead

December 2011 - Present

Malomatia

Doha, Qatar

December 2011 - Present

Supporting ictQatar users in all level, participate in all meeting with the management, create all SLA report required, Managing the team, handling all vendor issue ... etc

Company industry:
IT Services
Job role:
Support Services

IT Service Desk Team Lead [ Help desk and support team ]

November 2007 - November 2011

Zain

Riyadh, Saudi Arabia

November 2007 - November 2011

supporting the corporate and retail outlets users remotely .

log the case in ticketing system .

follow up with the vendor

create report for SLA and others output

Company industry:
Telecommunications
Job role:
Information Technology

LAB Supervioser

October 2003 - November 2007

Arab Open University

Jordan

October 2003 - November 2007

Teaching Assistant, maintenance, IT support

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Owner

February 2001 - September 2003

nancy for computer

Jordan

February 2001 - September 2003

it was private work, selling desktop and maintenance, internet cafe

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

Arab Open University

October 2007

October 2007

Bachelor's degree, IT

Jordan

IT

future net

June 2001

June 2001

Diploma, MCSE

Jordan

Certified As MCSE and MCDB

Skills

MCSE
Expert
MCSE
Expert
Management
Expert
Management
Expert
Vendor
Expert
Vendor
Expert
Issue
Expert
Issue
Expert
Output
Expert
Output
Expert
Typing 60 wpm
Intermediate
Typing 60 wpm
Intermediate
MCSE
Expert
MCSE
Expert
Management
Expert
Management
Expert
Vendor
Expert
Vendor
Expert
Issue
Expert
Issue
Expert
Output
Expert
Output
Expert

Languages

English
Expert

Memberships

l

k

January 2000

Training and Certifications

Training
ITIL
Self Study
Jan 2010