Customer Service Specialist
مجموع سنوات الخبرة :7 years, 1 أشهر
- Provide customer assistance and support primarily via
phone, email for technical and account queries/issues.
- Assist customers in sourcing self-service options on
VMware’s support website
- Maintains good customer relationships.
- Working with other VMware internal teams solving
different issues.
- Resolve Incidents within the specified Service Level
Agreements.
- Assist customers in managing license keys and account
information.
- Coordinating with customers to identify and define the
cases requirements, scope and objectives.
- Create technical cases and identify case priority, and
proper team.
- Assist customers following up on technical support
requests
Hassab Laboratories
- Provide customer assistance and support primarily via
phone, email for technical and account queries/issues.
- Assist customers in sourcing self-service options on
VMware’s support website
- Maintains good customer relationships.
- Working with other VMware internal teams solving
different issues.
- Resolve Incidents within the specified Service Level
Agreements.
- Assist customers in managing license keys and account
information.
- Coordinating with customers to identify and define the
cases requirements, scope and objectives.
- Create technical cases and identify case priority, and
proper team.
- Assist customers following up on technical support
requests
Saridar Laboratories
- Welcoming patients and visitors, answering the telephone
and answering any inquiries.
- Scheduling appointments and keep those appointments
on time.
- Assisting patients with completing necessary forms and
documentation.
- Keeping a clean and calm reception area.
- Processing billing and payments, using medical software
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation.
- Comforting distressed patients - this may range from
simply fixing any appointment issues that may arise,
through to being the voice of comfort during times of
extreme stress and emergency.
- Equipment sterilisation and cleaning.
- Monitoring and ordering stationery and clinical supplies.
- Booking and organising staff and doctor meetings.
- Maintaining information confidentiality at all times.
- Liaising with other medical departments such as
radiologists, medical specialists or psychologists with
professionalism and discretion
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