IT Technical Support Specialist
Hewlett Packard -HP
Total years of experience :3 years, 7 Months
•Technical assistance via phone, mail and Ticketing System.
•Supporting more than 700 Users all over Egypt.
•VPN problem support.
•DHL Shipment Tracking.
•Inventory Process Support
•Asset Update in the Citrix System.
•Prepare temporary laptops for new hires
•Hardware Part Replacement.
•Software Upgrade tasks.
•Access Point Configuration
•Conference Room Preparation
•Scrap process support.
•Prepare tracking sheets for temporary laptops and business SIM cards.
•IT support to company users based in 20 branches in Egypt
•IT asset purchase assistance (PC’s, Laptops, and Printers).
•User problem solving (via Phone and Office Communicator).
•Software and data recovery support.
•Hardware and Software technical assistance (in person, via phone, or system)
•Troubleshoot IP soft phones, IP hard phones, switches, routers and "call manager"
•Log all help desk interactions
•Administer help desk software
•Redirect problems to appropriate resource
•Identify and escalate situations requiring urgent attention
•Prepare activity reports
• Make search engine similar to Google
MCIT :Sponsored by NTI (National Telecommunication Institute) at New Horizons Specialization: java track Graduation Project: Project title : Indoor Positioning System. Position : Software Developer / Layout Designer