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Mahmoud Aman, IT Technical Support Specialist

Mahmoud Aman

IT Technical Support Specialist·Hewlett Packard -HP

Egypt

Bachelor's degree, Java developer

Work experience

Total years of experience: 3 years, 7 months

IT Technical Support Specialist

August 2013 - October 2014

Hewlett Packard -HP

Cairo, Egypt

August 2013 - October 2014

•Technical assistance via phone, mail and Ticketing System.
•Supporting more than 700 Users all over Egypt.
•VPN problem support.
•DHL Shipment Tracking.
•Inventory Process Support
•Asset Update in the Citrix System.
•Prepare temporary laptops for new hires
•Hardware Part Replacement.
•Software Upgrade tasks.
•Access Point Configuration
•Conference Room Preparation
•Scrap process support.
•Prepare tracking sheets for temporary laptops and business SIM cards.
Company industry:
IT Services
Job role:
Information Technology

Technical Support Engineer

January 2012 - December 2013

Hyundai Auto

Cairo, Egypt

January 2012 - December 2013

•IT support to company users based in 20 branches in Egypt
•IT asset purchase assistance (PC’s, Laptops, and Printers).
•User problem solving (via Phone and Office Communicator).
•Software and data recovery support.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Technical Support

November 2011 - June 2012

te-data

Cairo, Egypt

November 2011 - June 2012

•Hardware and Software technical assistance (in person, via phone, or system)
•Troubleshoot IP soft phones, IP hard phones, switches, routers and "call manager"
•Log all help desk interactions
•Administer help desk software
•Redirect problems to appropriate resource
•Identify and escalate situations requiring urgent attention
•Prepare activity reports
Company industry:
IT Services
Job role:
Information Technology

Data Entry

March 2010 - September 2010

Go

Cairo, Egypt

March 2010 - September 2010

• Make search engine similar to Google
Company industry:
IT Services
Job role:
Information Technology

Education

MCIT

December 2011

December 2011

Bachelor's degree, Java developer

Egypt

MCIT :Sponsored by NTI (National Telecommunication Institute) at New Horizons Specialization: java track Graduation Project: Project title : Indoor Positioning System. Position : Software Developer / Layout Designer

new cairo acadmy

June 2010

June 2010

Bachelor's degree,

Egypt

Skills

Personal Loans
Expert
Personal Loans
Expert
Existing Home Sales
Expert
Existing Home Sales
Expert
Network Configuration
Expert
Network Configuration
Expert
Data Entry
Expert
Data Entry
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Network
Intermediate
Network
Intermediate
MS office
Expert
MS office
Expert
Photoshop
Intermediate
Photoshop
Intermediate
MCSA
Intermediate
MCSA
Intermediate
Personal Loans
Expert
Personal Loans
Expert
Existing Home Sales
Expert
Existing Home Sales
Expert
Network Configuration
Expert
Network Configuration
Expert
Data Entry
Expert
Data Entry
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
MCSA
Oct 2014
Private instructor
Jan 2010 - Mar 2010
Java SE ,Java ME
New Horizons
Nov 2010 - Nov 2011