IT Systems Administrator
Agility - Kuwait
مجموع سنوات الخبرة :8 years, 1 أشهر
• Ensured customer satisfaction by providing accurate and timely resolutions to technical inquiries.
• Created detailed documentation of technical specifications, network diagrams, instructions, procedures.
• Resolved escalated customer issues in a timely manner, utilizing advanced troubleshooting techniques.
• Responded to user inquiries in a timely and professional manner.
• Assisted with the installation, configuration, maintenance, and troubleshooting of hardware components such as servers, routers, switches.
• Managed multiple concurrent projects with competing deadlines.
• Utilized remote access tools to provide support for various operating systems and software applications.
• Created user accounts, configured settings, and installed applications on multiple operating systems.
• Deleted, created and managed user accounts and privileges using Active Directory.
• Created and maintained system backups and data recovery solutions.
• Collaborated with IT team members to develop innovative solutions to resolve customer issues in a timely manner.
• Monitored system performance and implemented system upgrades as needed.
• Performed system upgrades and patch installations for both client-side and server-side software components
o Graduation Project Title: “Hotel Booking Website.” We create website that make tourist ogranise and book all parts of the journery to egypt & I was the team member where I was responsible impelementing and designing the database of the application