Account Manager - Partner Relations
TECOM Group - Dubai
Total years of experience :23 years, 3 Months
Work closely with the Section Head in managing assigned projects through building and nurturing long term and effective client relationship in order to maximize business through various distribution channels that will improve profitability of the business, Support the management relationships with Business Partners through understanding their needs and responding to issues and queries in a timely and effective manner. By being the interface point between the investors and the company which leads to maximizing the profitability through land building lease expansion in addition to retaining the existing Business Partners by developing retention strategies.
Responsibilities:
• Provide inputs for the development of policies, processes and procedures for managing the investor relations effectively in order to improve profitability of the business and meet policy guidelines.
• Prepare lease agreements, drafts and proposals as per defined procedures and provide administrative support for the clients.
• Act as a point of contact for clients - coordinate for the issuance and renewal of lease, trade licenses and permits, assist in the timely collections of accounts receivables from partners and liaison to reconcile statements and ensure accuracy of billing to provide efficient customer service.
• Provide administrative support to the management of the Labor Villages, warehouses & offices in order to ascertain smooth business operations and effective workflow.
• Liaise with customers for the assigned project to manage difficult customers interface and ensure smooth settlement of customer issues and queries in order to increase customer satisfaction
• Provide support in managing the client expectations that foster client ties, Initiate measures to track and reduce customer complaints through effective communication to identify needs and evaluate alternative business solutions and continually seek opportunities to increase customer satisfaction and deepen client relationships
• Effectively negotiate and implement the settlement agreements in conjunction with business planning, contracts & legal and justify and request exceptions in closing the deals with the customers.
• Support the section head by channelizing client requirements into commercially viable leads to contribute to the profitability of the department.
• Provide support for the collection of information related to client feedback to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
• Ensure compliance with policies, processes, procedures and practices followed by departmental staff to fulfill the business objectives.
• Offer expansion offers and solutions for existing investors to enhance their operations.
• Develop, implement, and monitor training programs within the organization.
• Supervise technical and management training for staff.
• Conduct orientation sessions.
• Create testing and evaluation processes.
• Prepare and implement training budget.
• Evaluate needs of company and plan training programs accordingly.
• Conduct performance evaluations.
• Provide performance feedback.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Assist with the development of strategic plan.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
• Develop, implement, and monitor training programs within the organization.
• Supervise technical and management training for staff.
• Conduct orientation sessions.
• Create testing and evaluation processes.
• Prepare and implement training budget.
• Evaluate needs of company and plan training programs accordingly.
• Conduct performance evaluations.
• Provide performance feedback.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Assist with the development of strategic plan.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
• Respond to Customer service calls and troubleshooting the network problems on site.
• Installing New Equipments, Upgrades, LAN Installation and administration.
• Planned, coordinated and managed technical troubleshooting, and support on time management and customer service skills
• Analyzed system designs specifications and developed test plan and test cases for overall quality assurance testing
• Involved in Business functionality review meetings.
• Managed the continued operation and availability of the network. Managed and maintained systems and software licensing documentation.
• Apply the first time fixes according to IBM manuals and guidance.
• Network administrator for some big networks responsible about installing, configuring and maintaining the MS Active Directory, SAN, ISA servers and Data Storage.
• Performing Backup for the data and managing the data movement.
• Installing, configuring and maintaining the Norton antivirus Corporate Edition.
5 years Electrical Engineering degree with specialization of Electronics and Communication