Mahmoud Cadan

.
• maintaining regular and healthy relationships with customers, continuous communication with
them, adherence to deadlines for projects and services provided by the company and following up
on technical support requests for customers which fall within the company's obligations in support
contracts.
• Managing a multi-project environment, maintaining a good overview of all the projects and
ensuring that all the necessary data is always up to date.
• Preparing multi-project reports.
• Overview of cross-project objectives, resources and deadlines.
• Preparing and conducting portfolio meetings.
• Managing the skills of staff members.

, Saudi Arabia.
• Managing and implementing Low Current Infrastructure Cabling Projects and Passive Components
Installations for: A/V Systems, Data Networks, CCTV, Smart Systems, Access Control Systems,
BMS, Public Address Systems and Electrical Works.

Knowledge of the features and applications of the various products and services being offered by
ITS; understand the features, applications and differences of competitors' products and services;
knowledge the claims being made by competitors and how to effectively respond.
• Knowledge of effective sales techniques such as prospecting for clients, probing customer needs,
interviewing, sales presentations, and closing the sale.
• Knowledge of the computer market within my sales area, and monitor activities that may affect
sales and profitability.
• Knowledge of effective customer service policies, principles, and techniques.
• Skilled in utilizing appropriate interpersonal styles and methods of communication to gain
agreement or acceptance of an idea, plan, or product from clientele.
• Skilled in presenting material; speak clearly and articulate properly; thoughts are well organized
and accurate; deliver is appropriate to the needs of the audience.
• Skilled in projecting a positive self-image.
• Skilled in recognizing non-verbal and verbal buying signals.
• Skill in responding to objections and overcoming resistance.
• Skill in determining priorities and setting action plans.

for a computer hardware maintenance and installation
contract for the largest Bank in the Kingdom with over 400 Branches Kingdom-wide.
• Managed the setup of the infrastructure for the project.
• Supervised a dedicated technical team of Thirty for the project.
• Directed and coordinated activities of the project through delegated subordinates.
• Selected most appropriate maintenance management system at reasonable cost for
management operations.
• Managed completion of five different IT projects in the first two years.
• Promoted to be the Compaq Business Manager in the company
• Setup and established guidelines and regulations for the Compaq Business for all
departments within the company.
• Established business plans for the Compaq business.
• Coordinating all Compaq business affairs between Main Saudi Compaq Office and our
Company.

Directed and coordinated all activities of the Technical Support Department.
• Supervised and managed the technical team in the firm.
• Scheduling of installation and maintenance contracts.
• Promoted to be the Western Region Manager for Jeddah Branch
• Established and set-up full office facility to accommodate the new branch in Jeddah City.
• Marketing and sales activities to procure orders.
• Hardware support and services
• Office administration.

On-site customer Hardware Engineer for Compaq workstations and Servers.
• Hardware maintenance contracts.
• Network Design and installations.

Hardware repairs of major brand names of Computers.
• Network Design and installations.
• Printers and Peripherals repair.