Sales Supervisor
IT Fusion Software House
Total des années d'expérience :10 years, 9 Mois
Report Sales manager and assist him for business plan creation.
● Recruit, hire, and train new sales representatives
● Produced daily, weekly and monthly activity reports and forecasts.
● Conducted performance review of the team, delegating tasks and set deadlines for your internal team.
● Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on
dismissal of personnel where applicable.
Understanding client needs and identifying new business opportunities within your portfolio.
● Retaining clients and building strong, trusting relationships.
● Supporting sales teams to improve their performance and reach targets.
● Prepare campaign insights reporting, including analysis and research.
● Manage multiple accounts; develop positive working relationships with all customer touch points.
● Work closely with Finance on billing set up and invoicing.
• Reporting to the Sales manager.
• Build and maintain strong & long-lasting customer relationships.
• Develop new business with existing clients and identify areas of improvement to exceed sales quotas.
• Negotiate contracts and close agreements to maximize profit.
• Develop a trusted advisor relationship with key accounts & customer stakeholders.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on accounts status.
• Reporting to Branches’ Directory.
• Directing all operational aspects including distribution operations, customer service, human resources, administration, and sales.
• Demonstrate Sales forecasts, financial objectives, and business plans.
• Manage budget and allocate funds appropriately.
• Address customer and employee satisfaction issues promptly.
• Monitor customer & competitor behavior and provide reports on market movement and penetration.
• Reporting to Sales Team Leader.
• Generate sales opportunities and build customer preference.
• Relay customer feedback to the company in anticipation of improving its products.
• Provides information to the company on sales opportunities in a particular area.
• Reporting to Branch Manager.
• Generate sales opportunities and build customer preference.
• Relay customer feedback to the company in anticipation of improving its products.
• Provides information to the company on sales opportunities in a particular area.
• Reporting to CSR Supervisor.
• Deal directly with customers either by telephone or electronically to respond promptly to customer inquiries and handle and resolve customer complaints.
• Provide pricing and delivery information.
• Keep records of customer interactions and transactions.
University: Bachelor degree from Faculty of Arts - Helwan University – 2011, majored in History studies.