Mahmoud Diab

Provide outstanding customer service for DailyPay users in the US, handling
inquiries about transactions, account issues, and payment delays across
phone, chat, and email.
Maintain high levels of accuracy, empathy, and professionalism, ensuring
timely issue resolution.
Stay consistently updated on policy changes and internal tools to ensure
smooth service delivery.

Delivered billing and technical support for AT&Ts prepaid customers in the US.
Resolved account setup, top-up, and connectivity issues while guiding
customers through troubleshooting steps.
Ensured KPIs like first contact resolution and customer satisfaction were
consistently met.

andled technical queries and service issues for Vodafone Ireland customers.
Assisted in setting up internet, fixing TV signal issues, and configuring landlines.
Worked collaboratively with internal escalation teams to resolve complex
problems.