Key Accounts Manager
Gulf Horizons
Total des années d'expérience :10 years, 1 Mois
• Maintained extensive trusting relationships with clients by promptly
and efficiently resolving any arising concerns or issues.
• Acted as main point of contact for clients regarding all company
matters and account queries.
• Managed key account matters including solving issues, updating on
project milestones, attending meetings and managing other
communications.
• Retained and developed allotted significant customer base by
working with senior staff to create added value in customer
experiences.
• Closely monitored team performance by conducting observations
and tracking key metrics, identifying and managing underachievers
appropriately.
• Monitored operations to ensure employees followed relevant
procedures and worked towards defined Key Performance Indicator
(KPI) targets.
• Led staff meetings to delegate tasks, assign workloads and
communicate changing priorities.
• Used outstanding sales and service skills to grow monthly showroom
profits, consistently exceeding company KPIs.
• Planned and implemented POS, showroom merchandising and
customer flow to maximise sales.
• Held regular meetings with trade staff to delegate tasks,
communicate market trends, sales KPIs and priorities.
• Managed end-to-end sales journey, putting customer wants and
needs at forefront to achieve desired outcomes.
• Improved staff's selling and customer service interaction with
consumers to optimise and sustain sales performance and customer
satisfaction.
• Implemented theft prevention measures to reduce store losses.
• Merchandised displays to showcase new and popular items.
• Enforced team compliance with health and safety requirements to
maintain standards.
• Set prices based on market capacity and demand to achieve
revenue targets.
• Developed retail strategies with seasonal changes and
implementation plans for deployment teams.
• Stored stock safely and securely to maintain quality of goods.
• Created loyal customer base through proactive selling approach,
building rapport and generating new and repeat business.
• Created visually appealing window displays through innovative
product merchandising, heightening customer engagement.
• Carefully managed showroom staff levels, providing optimal
customer care whilst remaining under staffing budgets.
• Demonstrated proven persuasion and negotiation skills, closing
profitable sales and achieving fair stock prices.
• Demonstrated products to customers with passion and enthusiasm,
engaging with benefits and promotions to secure profitable sales.
• Delivered high, achievable sales margins across showroom stock,
continually increasing retail profits.
• Made showroom look appealing in order to anticipate and exceed
customer needs.
• Implemented monthly sales objectives, enabling commercial delivery
to maintain high-achieving showroom performance levels.
• Monitored showroom performance levels, motivating and
incentivising staff to achieve sales targets.
• Formulated marketing and promotional strategies to drive business
revenue.
• Hired and trained staff for optimum performance against sales and
marketing objectives.
• Oversaw efficient receiving and inventory management to keep stock
within optimal levels.
• Kept department on-target to meet sales and profit objectives by
minimising waste and pursuing revenue generation opportunities.
• Supported shrinkage and safety awareness, reviewed sales and
inventory data, identified trends and prepared reports for
management.
• Determined performance goals for departmental employees and
provided feedback on methods for reaching milestones.
• Reduced process gaps, effectively managing and training employees
on best practices to ensure optimal productivity.
• Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service.
• Implemented merchandising plans to drive profitability, collaborating
with visual merchandising team to develop strategy.
• Worked with leadership to develop and implement action plans to
protect company assets and profitability.
• Handled internal disputes and acted as main point of contact for staff
queries.
• Dealt with customer complaints calmly and effectively, resolving
issues with timely solutions.
• Greeted and assisted all customers daily in high-traffic retailer.
• Implemented promotions to drive sales, increase brand awareness
and incentivize current customers.
• Conducted market research to keep up-to-date with industry trends,
competitor activity and customer initiatives.
• Responded to customer complaints, diffusing tension and reporting
feedback to supervisors for service delivery improvement.
• Used downtime to rearrange product displays and restock shelves.
• Displayed outstanding personal presentation and customer service
in customer-facing role.
• Used open-ended questioning to understand customer needs and
recommend appropriate products.
• Resolved customer queries using active listening and problem-
solving skills.
• Accepted and processed new orders and refunds in line with
company standards, fulfilling customers' needs and fostering loyalty.
• Advised customers on current company products and services
available, tailoring advice to suit customers' needs.
• Unloaded store deliveries before sorting and displaying items on
shelves and displays for purchase.
• Executed reductions, price changes or transfers of slow-moving
items and set up special displays to encourage purchases.
• Learnt about new goods and services by attending seminars,
workshops and conferences for demonstrations and walkthroughs.
• Verified and updated customer information in company databases for
billing, order processing and delivery purposes.
• Found prospective clients and engaged customers to determine
opportunities for upselling or cross-selling products and services.
• Displayed merchandise at strategic locations and kept fixtures full
and tidy to attract visitors and maximise sales.
• Located products on customers' behalf and assisted with check-out
upon request to complete sales.
• Monitored industry patterns and trends in merchandising and learnt
new sales techniques and best practices for acquiring and retaining
clients.
• Researched and understood current products and services, available
features and pricing for use in advising clients.
• Kept and tracked records for inventory, income and expenses,
generating reports to check business health and growth.
• Met with product suppliers, negotiated supply contracts and
established partnerships to facilitate delivery of products.
• Contacted customers to set-up appointments, monitor satisfaction
levels and upsell additional offerings.
• Liaised with potential customers to determine needs and provide
recommendations.
• Customised service offerings to accommodate consumer needs.