Chief Quality and Compliance Officer
Plementus Business Solution
Total des années d'expérience :15 years, 5 Mois
• Defining the necessary level of knowledge on existing and emerging regulatory compliance requirements across the organization.
• Periodically revising the compliance plan in light of changes.
• Guiding in a productive, professional way, the compliance teams.
• Overseeing and monitoring the implementation of the compliance program.
• Providing guidance, advice, and training.
• Providing strategic direction to the management team on compliance.
• Preparing and presenting clear and concise compliance reports to the Board.
• Interacting with regulators on compliance issues.
• Coordinating efforts related to audits, reviews, and examinations.
• Developing policies and programs that encourage managers and employees to report suspected fraud and other improprieties, without fear of retaliation.
• Coordinating internal compliance review and monitoring activities, including periodic reviews of departments.
• Independently investigating and acting on matters related to compliance.
Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
• Create plan, Agile Gantt Chart, SoW, Action Plan, Project timeline cross milestone & Phases.
• Acting as Account Manager with get feedback with stakeholder's & Tracking milestones, deliverables, and change requests.
• Monitor & Control department (Sales. Implementation, Development, Technical Support).
• Assembling and leading the project team & supervising each stage of the project.
• Ensuring each project stays on schedule and adheres to the deadlines.
• Creating a project budget and ensuring the project adheres to the budget as closely as possible.
• Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
• Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
• Delivering completed software products to clients and performing regular checks on the products' performance.
Reporting of the testing status to the Project Manager.
• Consolidate team member’s activity and follow up on tasks and assignments.
• Coach and support team members in technical issues, challenges and problems.
• Assign tasks for quality resources in coordination with Project Manager.
• Triggers the measurement and effectiveness of testing per project.
• Communicates with the Project Manager to discuss the project’s issues and schedule.
• Communicates with the Test manager of team performance and technical evaluation.
• Facilitate team member’s issues and support team spirit.
• Review and approve estimation of the testing efforts.
• Review the testing strategy & test planning implemented by the team.
• Review test cases and test scripts.
• Define test cases execution priorities in coordination with Project Manager.
• Follow up on tasks status to improve delivery timelines.
• Depending on team size & level of complexity could be required to design & execute tests cases.
• Ensure conformance of testing processes within the project.
• Follow up and ensure that all testing documentation are updated.
Responsible for the direction, coordination, implementation, executive, control and completion of projects, while remaining aligned with the strategy, commitments and goals of the organization. Study & Creating business requirements are feasible within the available plan and to assure all required approvals from business & other supporting departments.
Works with Internal stakeholders or Management to align technical solution with business strategies. Moreover, manages the relationship with vendors for ensure they deliver on time with the agreed solution and quality.
• Ensures that the Ideas Statement is properly evaluated, planned and subject to reviews and approvals will oversee the initiation and execution of the project along with the required closure activity.
• Track all of the changes with the business and endure they are documented.
• Validate initial demand / requirements for new business solutions and enhance the needs
• Monitor the progress in terms of resources, budget, risks, issues and value delivered.
• Support business team to understand the goal behind the project/change request delivered to deportment.
• Prepare monthly reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month.
• Provides management with accurate reports, regarding all aspects of Strategic. Planning, along with conclusions and recommendation.
• Diverse partners & stakeholders to design services and experiences, as well as the internal processes, policies and programs that support them, in support of seamless customer experiences.
• Identify what makes processes bad and experiences awful for our customers, always operating constructively toward defining positive alternatives.
• Translate complex systems into compelling stories, communicating in a credible and engaging manner to meaningfully stretch people’s thinking and reconstruct longstanding operating models.
• Create & Migrate Report Using SQL Server Reporting Services (SSRS).
- NopCommerce App.
- Microsoft Power BI Dashboard App.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Using Odoo v.10 to Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Report and escalate to management as needed.
• Ensure that all projects are delivered on-time.
• Providing advice on the management of projects.
• Organizing the various professional people working on a project.
• Making sure the quality standards are met.
• Implement the client’s solution.
• Perform blueprinting workshops to gather information on the client’s requirements.
• Design and document the client’s solution including their business requirements and any program specifications required.
• Provide end user training including creating training manuals, preparing training systems and conducting training sessions.
• Identifies services improvements or new products by remaining current on, market trends, activities and competitors.
• Contributes to team effort by accomplishing related results as needed.
• Continually seeks opportunities to increase Customer Satisfaction and deepen relationships.
Senior Software Implementation for
Human Capital Information Systems (HCIS) for INTERFACE HR SOLUTIONS subsidiary to MenaITech (Jordan) Company
https://www.menaitech.com/en/
Project Team Lead for Implementation Team
HRMS Project ERP Web Application (.Net)
• Coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to Engagement Managers, Senior Management and Clients as needed.
• Analysis Client requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Responsible for scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Remotely Support for Costumer needs and Require and working continuously on a task until completion & ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
• Using Solution Explorer (Visual Studio Team Foundation Server) to design and building Reports & Printouts & Design Reports with Report Builder 3.0 & Using MS SQL Server 2008 R2 Database.
• Using Team Explorer to manage work that is assigned to you, your team, or your team projects, and to coordinate your efforts with other team members to develop a project (Visual Studio)
• Ensures that deployments of new applications or upgrades are planned and carried out correctly.
• Strong focus on team environment & Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
Quality Control (Junior then Senior)
• Testing Unisoft ERP software programs to compare specifications, documentations & make sure that it meets customer requirements.
• Assure that designed units are user friendly and flexible.
• Assures system usability and flexibility.
• Prepare daily report to manager concerning the status of software.
• Day to day inspection of different items in programs.
• Discuss with the team manager the impracticable and non-executable scope of work and try to find alternative.
• Database Engine Configuration ( Oracle & Anywhere and SQL)
• Reporting problems, failures & bug tracking system, trace the bugs until closure using TFS & Mantis Bug Tracker.
• Make recommendations to enhance and improve the quality control team.
• Technical Support for Customer.
• Assist senior technicians.
• Assist personnel in setting up, calibrating and troubleshooting the production process.
• Training and execute the implementation for Unisoft ERP software programs, HR Software Specifically.
• Remote Technical Support for Customer.
• Provide either customers to solve their problems remotely or visits.
• Provide moderators with feedback daily reports and customers Issues.
Software Implementation Consultant:
• Set-up and configure software systems to accomplish client business objectives and to integrate with client’s existing environment.
• Analyze and document client business processes.
• Train users in the proper use of Horizon software applications.
• Provide post-training software support to clients with Visits or Remote Session.
• Ensure client objectives are met on-time and within budget.
• Document all aspects of the project, including client workflow and processes, change management, and potential processes improvements.
• Develop and maintain strong, long term positive working relationships with team members and clients.
• Providing Manager with feedback reports (Daily, Weekly).
Other Assistant:
• Instructor for Horizon Programs for Student.
• Smoke Testing for New Release of Software.
• Assistant in Market research's.
• Supervised marketing team (Energy for advertising and marketing Company) by directing appointments for the sales team and assist in.
• Sales Executive for YaraSoft Accounting Program.
• Technical Support for YaraSoft Programs on Database Access.
• Design Report on Crystal Report.
• Trainer for YaraSoft programs for customer.
• Marketing to Increase number of accounts by open new markets for YaraSoft Accounting Program to maximizing the market share.
• Testing Software and solving the difficulties that may meet clients.
• Participate in the preparation of brochures for YaraSoft Program.
• Entry Accounting Data for our New Client on YaraSoft Software.
Bachelor of commerce At Ain - Shams University Arabic Section .Graduation Year: (2010) Major: Accounting
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