Head of IT Infrastructure
Fridal
Total years of experience :20 years, 2 Months
• Design, develop, implement, and coordinate policies and procedures for all areas of information technology to assure data accuracy, security, legal and regulatory compliance, and assure compliance with company strategy.
•Ensure security of information technology assets, data, network access, and backup systems and supervise agreed audits to verify the security of internal and external systems.
•Oversee the management of Network & System operations.
•Ensures technology documents/certificates related to technology operations and services are evaluated, updated and processed.
Overseeing the infrastructure of technical operations, managing a team of IT employees, tracking technology in order to achieve business goals, eliminating security risks, increasing user satisfaction, and maintaining operations and systems.
\[Genena Group is the owner of Genea city Sharm El-Sheikh (www.genenacity.com), Genena Mall (www.genena.com), All Foods, INMA Construction & Tseppas Chain (www.tseppas.com)\]
•Participation in the establishment of Group information Technology department.
•Redesign the company network infrastructure.
•Participate in the ISO9001 (2008 & 2015) process.
•Stabilize the VPN connectivity between company branches and connectivity to internet.
•Providing training and technical support for users with varying levels of IT knowledge
•Supervision of company web activity.
•Maintain time attendance system.
•Administration of Windows network environment, including all server/client configurations including
Active Directory, DHCP & DNS.
• Adding security elements to the network (Fortigate firewalls & Kaspersky Antivirus).
•Administration of IBM storewize SAN.
•Participating in the analysis & administration of Microsoft Dynamics system (CRM, Retail & AX).
• Knowledge of Windows network environment, including all server/client configurations as well as other Windows based services, including Active Directory, DHCP, DNS, and IIS.
• Manage a mixed network of data and voice including VOIP.
• Administration of MS_SQL server.
• Administration of Web & FTP servers.
• Installation & administration of Exchange server and other mail servers.
• Implement & maintain VPN between company branches.
• Ensure information storage & retrieval, backups of all the documents & records at regular intervals.
• Apply all OS patches and fixes in a controlled manner ensuring that respective services are not disrupted.
• Administration of streaming servers and portable broadcasting stations in coordination with the technical department.
• Support Mac OS X users in the network environment.
• Administration of Hyper-V Service..
• Configure different network elements like routers, switches, firewalls and peripherals.
• Recommend changes to improve systems and network configurations, and determine hardware or
Software requirements related to such changes.
• Secure the network using different types of firewalls (ISA server or Hardware).
• Implement data security using group policy.
• Follow-up with related service providers to ensure that all issues are resolved in on-time and with high
Level of proficiency.
• Provide technical support for network & remote users.
• Update Network documentation.
• Ensure that corporate network is always up and running at maximum efficiency.
• Implement, Monitor and Maintain Anti-virus, and Email.
• Maintain Time & attendance equipments for payroll data.
• Maintain CCTV system.
- Hardware troubleshooting.
- Install local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.
- Networks administration on customer site.
- Take care of assigned projects and its implementation to ensure that client's requirements are met.
- Provide technical support for customer.
- Harden systems before connecting them to the internet.
- One of AMADEUS Egypt (GDS Provider) technical support team: Install, update & support Amadeus reservation system on the client side (Also remotely or by phone). Also Install & maintain Tickets printers.