Receptionist
SHARM PLAZE & RESORT 5 * HOTEL
Total years of experience :15 years, 10 Months
- Home customers and guests, visitors and the receipt of their applications.
- Give the public information.
- Receiving phone calls, conversion and set the dates.
- Receiving requests for reservations by phone, fax and e-mail.
- Rooms and handling the distribution of keys to the rooms or magnetic keys to the rooms to the guests.
- Del Hotel guests on the hotel (such as the potential fitness and the Internet) and hotel -- facilities (such as restaurant and commercial center, etc.).
- Tell the guests about attractions, exhibitions and museums nearby.
- Identify the lists of guests and rooms and calculate the total costs and billing.
• dealing with reservations by phone, e-mail, letter, fax or face-to-face
• checking guests into and out of the hotel, allocating rooms and handing out keys
• preparing bills and taking payments
• handling foreign exchange
• taking and passing on messages to guests
• dealing with special requests from guests (booking theatre tickets or storing valuables)
• answering questions about facilities in the hotel and the surrounding area
• dealing with complaints or problems
-Full-scale control of the workflow on a regular basis and address any problems you may face workers and staff members or even clients.
-Preparation of daily reports and to register, System Company to rise to the sales manager.
-The organization of annual leaves for staff and prepare reports for quality products according to the satisfaction or non-trauma to the customer service.
-Preparation of an inventory monthly and half yearly, yearly and the elevation of the department concerned.
- Responsible for visa and residences competition.
- Collecting more customers and business men to do invest contracts with us.
- Able to identify market opportunities, develop client relationships, negotiate sales terms, close, coordinate and expedite the sale.
- Have the ability to manage all aspects of a corporate real estate portfolio. This includes site location analysis, site inspections, negotiations, and executing sale/lease contracts with property owners.
- Accomplished in forecasting and monitoring operating budgets, cash flow, and preparation of profitability reports.
- Developed guidelines and integrated a computer system for establishing, managing, and coordinating division and satellite offices.
- Recognized for leadership, management and negotiation skills.
Hold a bachelor of accounts and business management sciences like as : - Financial accounting. - Human resources management. - International marketing.
