Mahmoud Elshahed

• Achieved up to 140% of quarterly revenue targets across the Kuwait market, driving corporate sales and
strategic partnership growth for a B2B travel distribution platform covering hotels, flights, and ancillary services.
• Managed and grew a portfolio of 250+ active accounts, including Kuwait's top 20 travel agencies that alone
generated approximately US$12M in combined annual gross bookings, helping establish the company as a
leading player in Kuwait's B2B travel distribution market, with five accounts each exceeding US$1M annually.
• Led four international FAM trips to Saudi Arabia, a Gulf cruise, Turkey, and France and Italy, strengthening
partner engagement, destination knowledge, and product adoption.
• Acted as the company's local point of authority in Kuwait - leading two sales executives through onboarding,
product training, and day-to-day guidance, while entrusted with the operation's banking and official
correspondence.
• Led the planning and execution of partner dinners, Ramadan iftar events, and strategic networking gatherings
across Kuwait's travel trade, fostering long-term partnerships, strengthening key account relationships, and
enhancing brand loyalty.
• Negotiated commercial agreements, pricing frameworks, and credit terms with key accounts and travel partners,
balancing growth with healthy cash flow and controlled risk.
• Tracked product-line performance in Microsoft Power BI, converting sales data into growth actions across each
product category.

Achieved up to 140% of quarterly revenue targets across the Kuwait market, driving corporate sales and
strategic partnership growth for a B2B travel distribution platform covering hotels, flights, and ancillary services.
• Managed and grew a portfolio of 250+ active accounts, including Kuwaits top 20 travel agencies that alone
generated approximately US$12M in combined annual gross bookings, helping establish the company as a
leading player in Kuwaits B2B travel distribution market, with five accounts each exceeding US$1M annually.
• Led four international FAM trips to Saudi Arabia, a Gulf cruise, Turkey, and France and Italy, strengthening
partner engagement, destination knowledge, and product adoption.
• Acted as the companys local point of authority in Kuwait - leading two sales executives through onboarding,
product training, and day-to-day guidance, while entrusted with the operations banking and official
correspondence.
• Led the planning and execution of partner dinners, Ramadan iftar events, and strategic networking gatherings
across Kuwaits travel trade, fostering long-term partnerships, strengthening key account relationships, and
enhancing brand loyalty.
• Negotiated commercial agreements, pricing frameworks, and credit terms with key accounts and travel partners,
balancing growth with healthy cash flow and controlled risk.
• Tracked product-line performance in Microsoft Power BI, converting sales data into growth actions across each
product category.

• Joined in Dubai, then relocated to Kuwait as one of the first two team members in the newly opened market,
building the account base later managed as Sales Manager and Senior Sales Manager.
• Managed and grew a portfolio of key travel agency and corporate client relationships across the UAE and Kuwait,
ensuring high retention and long-term account satisfaction.
• Led market expansion and client acquisition strategies to grow the Gulf regional account base.
• Built deep knowledge of the Dubai corporate travel landscape, leveraging local insight to identify new business
opportunities.
• Educated travel agency partners and corporate clients on platform products and value, driving adoption,
engagement, and brand presence.
• Coordinated with internal operations to ensure seamless, end-to-end service delivery for key accounts.

• Orchestrated end-to-end executive travel for the Group Chairman and senior leadership across Dammam,
Riyadh, Jeddah, and Bahrain, covering private jets, international flights, 5-star hotels, and VIP ground transfers,
building deep product knowledge across premium airline and luxury hospitality offerings.
• Managed the Chairmans calendar, meetings, and executive appointments while leading a 15-member support
team of travel coordinators, ticketing agents, drivers, and administrative staff serving the Chairmans office;
drafted and summarized key reports and briefings, responding to correspondence on his behalf when delegated;
and organized private family events and the Groups annual VIP corporate gifting program.
• Coordinated 6+ high-profile executive events annually with international ambassadors and senior government
stakeholders, including a landmark corporate ceremony between the Groups board and Isuzu Motors (Japan),
attended by royal, diplomatic, and senior government dignitaries.
• Negotiated commercial agreements with international airlines, hotel chains, and service providers, consistently
securing competitive rates at the highest service standards.
• Served as primary liaison between C-suite leadership, airline representatives, hotel partners, and external
vendors across multiple markets simultaneously, operating in a zero-error, high-discretion environment.

• Dedicated account manager for multinational clients including Pfizer, Siemens, Hospira, Al Nahdi Medical
Company, managing full corporate travel programs for C-suite executives and consistently exceeding account
revenue targets.
• Drove new business acquisition and portfolio expansion through strategic prospecting, consultative selling, and
tailored travel solutions.
• Delivered premium VIP travel services, bespoke itineraries, last-minute changes, 24/7 dedicated support, with
zero service failures across all key accounts.
• Managed implant travel offices embedded within multinational corporate environments, acting as on-site
trusted partner for executive travel operations.

• Managed personalized travel for VIP and high-net-worth clients across outbound leisure and corporate
segments, consistently exceeding monthly sales targets through consultative selling.
• Cultivated long-term client relationships that generated repeat business and referrals, contributing directly to
portfolio growth.

• Managed all front desk operations, check-in, check-out, room assignments, and billing, for international resort
guests using Oracle Hospitality OPERA PMS.
• Resolved guest complaints and special requests with professionalism, collaborating with Housekeeping, F&B,
and Concierge to ensure seamless guest experiences.