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mahmoud emad, Personnel Counsultation and Govermntal Affairs Section head

mahmoud emad

Personnel Counsultation and Govermntal Affairs Section head ·Topbusniess

Egypt

Bachelor's degree, wep design

Work experience

Total years of experience: 13 years, 3 months

Personnel Counsultation and Govermntal Affairs Section head

November 2024 - Present

Topbusniess

Cairo, Egypt

November 2024 - Present

🧾 Personnel Consultation Duties:

1. Provide professional consultation to internal departments or external clients regarding labor law, HR policies, and employee relations.


2. Advise on best practices related to hiring, termination, disciplinary actions, and employee rights.


3. Ensure compliance with Egyptian Labor Law, Social Insurance Law, and other employment regulations.


4. Support clients or company departments in resolving complex personnel issues.


5. Review and approve employment contracts, renewals, and modifications.


6. Supervise the preparation and updating of HR and personnel documentation.


7. Train HR teams or client representatives on legal updates and HR procedures.



🏛️ Governmental Affairs Duties:

1. Manage all communications and transactions with government entities such as:

Social Insurance Authority

Labor Office

Health Insurance

GOSI (if applicable)



2. Ensure timely submission of legal documents, employee registration, and clearances.


3. Follow up on governmental inspections, labor disputes, and ensure resolution in line with regulations.


4. Represent the company or clients in front of labor offices and other official bodies.


5. Track changes in governmental rules and communicate implications to management.


6. Oversee visa, residency, and work permit processes (if applicable in international operations).

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Personnel and Payroll Manager

June 2021 - November 2024

Etisal International - Egypt

Cairo, Egypt

June 2021 - November 2024

🧾 Personnel (HR Administration) Duties:

1. Supervise all personnel operations, including hiring, termination, promotions, and employee record management.


2. Ensure proper documentation and filing of employee contracts, IDs, social insurance forms, and other legal documents.


3. Monitor and maintain employee attendance, leave balances, and disciplinary records.


4. Ensure compliance with labor law regulations, social insurance, and governmental reporting requirements.


5. Handle onboarding and offboarding processes and ensure smooth employee transitions.


6. Manage employee relations and resolve issues related to workplace policies, regulations, or administrative needs.


7. Prepare periodic HR reports (e.g., turnover, headcount, absenteeism).


8. Coordinate with legal, finance, and other departments for HR-related matters.



💰 Payroll Duties:

1. Supervise the monthly payroll process, ensuring accurate calculations of salaries, overtime, deductions, bonuses, and allowances.


2. Review and validate data received from the personnel department before payroll processing.


3. Ensure payroll is aligned with labor laws, income tax rules, and social insurance obligations.


4. Coordinate with the finance department to ensure timely salary disbursement.


5. Prepare payroll reports for internal use and external audits.


6. Handle payroll disputes and respond to employee inquiries regarding salary and benefits.


7. Ensure the security and confidentiality of all payroll and employee data.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Payroll Section Head

September 2019 - June 2021

Etisal International - Egypt

Cairo, Egypt

September 2019 - June 2021

1. Supervise the end-to-end payroll process to ensure accurate and timely salary payments.


2. Review and audit attendance records, overtime, deductions, bonuses, and leaves.


3. Ensure payroll compliance with local labor laws, tax regulations, and social insurance requirements.


4. Review monthly updates such as:

New hires

Resignations and terminations

Promotions, allowances, and salary adjustments

Unpaid leaves



5. Coordinate with the Personnel/HR department to ensure accurate employee data.


6. Handle payroll-related inquiries and resolve employee salary issues.


7. Prepare and submit payroll reports to HR and Finance departments.


8. Monitor payroll system accuracy and work on system improvements if needed.


9. Support internal and external audits related to payroll.


10. Ensure confidentiality and security of all payroll data.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

compensation and Benefits Section Head

January 2017 - June 2019

Etisal International - Egypt

Cairo, Egypt

January 2017 - June 2019

1. Develop, implement, and manage competitive compensation structures that align with the company's strategy and market benchmarks.


2. Design and revise salary scales, job grades, and pay ranges based on market trends and internal equity.


3. Evaluate job positions using job evaluation methods to ensure fair and consistent compensation practices.


4. Conduct salary surveys and market analysis to ensure competitiveness and retention.


5. Ensure compliance with labor laws, tax laws, and company policies in all compensation practices.


6. Review and approve promotions, merit increases, and adjustment proposals in coordination with HR and top management.


7. Monitor payroll changes related to compensation (e.g., salary adjustments, bonuses, allowances).



🎁 Benefits Administration:

1. Oversee the design, implementation, and administration of employee benefits programs such as:

Medical insurance

Life insurance

Social insurance

Retirement plans

Employee wellness and assistance programs



2. Negotiate with benefits providers to ensure cost-effectiveness and quality service.


3. Evaluate employee satisfaction and usage of benefits programs and recommend improvements.


4. Handle benefits communication and awareness across the company.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Employees Relations Senior Supervisor

March 2015 - June 2017

Etisal International - Egypt

Cairo, Egypt

March 2015 - June 2017

1. Serve as the main point of contact for resolving employee issues, concerns, and grievances.


2. Investigate employee complaints related to misconduct, harassment, discrimination, or conflicts.


3. Ensure fair and consistent application of company policies, procedures, and disciplinary actions.


4. Support a healthy work environment by promoting positive employee relations.


5. Provide guidance to managers and team leaders on handling difficult employee situations.


6. Conduct exit interviews and analyze data to identify trends or areas for improvement.



📜 Policy Implementation & Compliance:

1. Assist in developing, updating, and communicating HR policies and employee handbooks.


2. Ensure employee relations practices comply with local labor laws and company regulations.


3. Monitor workplace practices to ensure adherence to legal and ethical standards.


4. Support audits and investigations related to labor law compliance or workplace behavior.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

HR Personnel Supervisor

January 2013 - May 2015

Etisal International - Egypt

Cairo, Egypt

January 2013 - May 2015

1. Supervise the creation, update, and maintenance of employee records and personal files.


2. Ensure all employee documents (contracts, IDs, insurance forms) are complete and legally compliant.


3. Monitor contract expiry dates and manage timely renewals.



🕒 Attendance & Leave Management:

1. Review and verify attendance and timekeeping reports (daily/monthly).


2. Supervise the tracking of all types of employee leaves (annual, sick, unpaid, etc.).


3. Ensure leave requests are recorded and processed according to company policy.



🏛️ Social Insurance & Government Relations:

1. Handle social insurance registration for new employees and updates for resignations, promotions, or changes.


2. Liaise with government authorities to ensure compliance with labor and insurance laws.


3. Prepare and submit required documents to labor and insurance offices.



🧾 Onboarding & Hiring Support:

1. Review and process hiring documents for new joiners.


2. Prepare contracts and ensure data is entered correctly into the HR system.


3. Coordinate with the recruitment and payroll teams to ensure a smooth onboarding process.



📜 Policy & Compliance:

1. Ensure all employee-related operations comply with internal policies and local labor law.


2. Assist in updating HR policies and communicating them to staff when required.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Education

اكاديميه متخصصه فى علوم الحاسب الالي

May 2003

May 2003

Bachelor's degree, wep design

Egypt

GPA (percentage): 88%

GPA (percentage): 88%

Skills

Access Cards
Expert
Access Cards
Expert
orientation for new emplyees
Expert
orientation for new emplyees
Expert
Government Documents
Expert
Government Documents
Expert
Sign Contracts
Expert
Sign Contracts
Expert
Medical Cards
Expert
Medical Cards
Expert
leading team & acheive targets
Expert
leading team & acheive targets
Expert
Microsoft Office (Excel - Word - Powerpoint - Outlook - Access)
Expert
Microsoft Office (Excel - Word - Powerpoint - Outlook - Access)
Expert
Access Cards
Expert
Access Cards
Expert
orientation for new emplyees
Expert
orientation for new emplyees
Expert
Government Documents
Expert
Government Documents
Expert
Sign Contracts
Expert
Sign Contracts
Expert
Medical Cards
Expert
Medical Cards
Expert

Languages

English

Expert

Training and Certifications

Certifications
HR Diploma
Bright Minds
Feb 2012

Hobbies and interests

ممارسه الجيم و كره القدم و قراءه بعض الروايات لانيس منصور و نبيل فاروق

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