GCC Territory Manager
LogicsWare
Total years of experience :22 years, 11 Months
we are working in Software.
Hospitality Solution, Hospital Solution, Social Media integration, Whats App business integration, IVR integration for Call centers and all software needed for call center...
working with all sectors across of GCC..
we are a vendor for our module
I am Responsible for all ruining business starting from sales, pre-sales projects and customer service.
i manage every thing to catch customer satisfaction. i manage four department head include 150 employees
I am the director of sales and business development for three countries.
My duties covering the sales and business development programs management for Voice, Data and ELV systems; fully
Responsible for managing the E2E through my team of sales.
Reviewing and validating business plans for any new opportunity (green field or acquisition)
Building and leading diversified teams in different operations to improve efficiency increase customer satisfaction.
Supervising and mentoring the new technology.
Solving the problems related to the project to increase ROI of the resources.
Managing the customer relationship and ensure the QoS provided to the customers.
Follow-up the implementations with suppliers as planned and ensure the deliverables are meeting the contracted
Terms, conditions and requirements; implementing and running the acceptance criteria & sign off the projects.
Continuously improving the database and keep relationships to fulfill the business.
Study, evaluate, compare, benchmark and plan all new in the IT and ELV systems
I was responsible for:
* Improvement of operations of sales, enhanced staff efficiency, growth yielded total of $ One m/Yr.
* Improving after sales strategy tasks.
* Reducing outsourcing needs.
* Boosting productivity with problem solving tasks.
* Reducing the number and length of downtime.
* Directing Customer relationship strategy to be centralized and automated like never before.
* Carrying out studies and plans for the market segment related to the new inputs.
* Create a new strategy relationships with the vendors like AVAYA, HP and Cisco.
* Managing a team of 18 senior sales.
* Managing the database customer to improve the relationships regularly
* Make a regular training courses for me and sales team inside the country and outside the country
(ACT) Egypt
I was incharge responsible of Banking and governmental sector.
Responsible for increase and growth up the sales target to achieve $100 K per year.
My Responsibilities including:
Building high quality of relationship with key persons in both sectors.
Arrange and determined the sales courses I have to get it.
Arrange and determined the customer needed and make him full satisfied.
Attend the monthly meeting with Sales manager to negotiate the sales strategy related to those sectors.
Make a weekly report for Sales Manager.
Final Grade: “Good” Graduation Project: Lessing Action Creating. Graduation project grade: With Distinction, degrees = (199/200) – Ranked No.1 over the graduation projects. English: Fluent in both written and spoken (All Fields & Studies) Arabic: Native Language