Mahmoud Hatem

- Own the Technical Sales Accountability for developing customers Hybrid Cloud Solutions and Business Transformation.
- Map customer business initiatives and strategies to requirements supported with Microsoft solutions.
- Win customer commitments through presentations, demonstrations and a range of Pre- or Post-Sales programs.
- Communicate and demonstrate the value of Microsoft’s Hybrid Cloud solutions with emphasis on helping customers move on-premises IAAS/VM workloads to the cloud.
- Select a core set of partners for each opportunity, develop successful business relationships with each, and develop their readiness
- Driving adoption and consumption plans with the customers.

Specialties:
- Windows Server 2016 and Previous Versions
- Microsoft Azure
- Microsoft Azure Stack
- System Center 2016 and Previous Versions (VMM, SCCM, SCOM, SCORC)
- Operation Management Suits
- Business Continuity and Disaster Recovery Solutions

- Working on Projects includes Data protection solutions, High availability solution, Transformation and Data-Center Migration Solutions.
- Installs EMC software products in a Mainframe and/or Open Systems hardware environment.
- Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.
- Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results.
- Organize design workshops for the customer to present the technical solutions.
- Help to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
- Support the installation, customization, and integration of the EMC solutions into the customer environment.
- Leads project quality assurance activities, including performing technical QA, test and acceptance for project closure.


EMC Proven Professional Certification.

- Responsible for positioning OMS services and solutions for enterprise management.
- Responsible for performing technical/sales presentations.
- Responsible for conducting Demos and POCs.
- Responsible for designing OMS enterprise management solutions using HP Software Business Technology Optimization (BTO) and Microsoft suite of products
- Responsible for coaching and supporting implementation team members.
- Developing services scope of work, technical design, and acceptance criteria documents.
- Responsible for assuring quality of delivered services.
- Responsible for supporting sales in developing technical proposals and responding to RFPs.

- Responsible for positioning OMS services and solutions for enterprise management.
- Responsible for performing technical/sales presentations.
- Engaging with the Presales and Sales teams to deliver show cases, Proof of Concepts and demos to customers
- Responsible for designing OMS enterprise management solutions using HP Software Business Technology Optimization (BTO) and Microsoft suite of products
- Established excellent relations with the customers and fulfilling the desired customer requirements while ensuring the maximum level possible of customer satisfaction.
- Responsible for coaching and supporting implementation team members.
- Delivered all types of IT Projects related Documents such as Responses to RFPs, Compliance Matrices, Scope Documents, Design Documents, Project Plans, Implementation Guides and Configurations Documents to both internal and external entities.
- Responsible for Sharing knowledge by documenting scenarios, lessons learned and case studies to be shared with either internal or external entities.
- Responsible for assuring quality of delivered services.
- Delivering Official training for HP Software Products.
- Responsible for coaching team members according to the area of specialty.


Key Projects Engagements

- Urban Planning & Development Authority (UPDA)- Doha, Qatar
- Cairo Airport Terminal 3 -Cairo, Egypt
- Justice Information Center (JIC)- Cairo, Egypt
- Dubai Chamber of Commerce Institute (DCCI) - Dubai, UAE
- Injazat Data Systems- Abu Dhabi, UAE
- Etihad Airways - Abu Dhabi, UAE
- ictQATAR - Doha, Qatar
- Ministry of Civil Aviation - Cairo, Egypt
- Sabafon - Sana’a, Yemen
- Etisalat - Lagos, Nigeria
- Zain - Lagos, Nigeria
- Zain - Accra, Ghana
- ITS GDC - Cairo, Egypt
- CIB - Cairo, Egypt

WAN Infrastructure team
- Responsible for co-design, operate and maintain corporate LAN/WAN data network up to high end equipment (backbone switches & routers and ATM switches)
- Responsible for troubleshoot and debug network failures.
- Responsible for implementing & testing key systems of Data Centers and mobile switching centers.
- Responsible for providing 24*7 supports to network LAN/WAN systems through on call and call up procedures.
- Responsible for participation in evaluation and promotion of new network solution and integration with legacy systems.
- Responsible for Preparing of acceptance test and the design documents
- Ensure technical solutions to be implemented as per the design document.

Project Management team
- Responsible for interfacing with vendors in terms of following up on open trouble tickets and any other technical issues.
- Responsible for communicating in cross function groups and committees as may be required to handle cross projects or issues.
- Responsible for defining requirements and prepare RFP
- Responsible for vendor selection and project rollout.
- Responsible for delivering Projects within planned time frames.

• Certified CCNA (Cisco Certified Network Associate)
 Industrial Certification
 Cisco Academy Certification

• Certified CCNP (Cisco Certified Network Professional)
 Routing, Switching, Remote Access, and Troubleshooting Industrial Certification
 Routing, Switching, Remote Access, and Troubleshooting Cisco Academy Certification

• Soft Skills:
 Communication and Presentation Skills.
 Business communication and Report writing.
 Problem solving and Decision Making Skills.
 Customer Services.
 Planning and controlling IT project.
 Financial Fundamental for production and Tech people.
 Team Building and Leadership Management.
 Marketing Skills.
• Microsoft Office XP \[ Word, Excel, PowerPoint and Access\] and Windows Server 2003
• English
 Three levels of General English
 Two levels of Conversation
 Two levels of Effective Business Writing Skills
• Graduation Project: IEEE 802.11 WLANs and IP Networking (Wireless Network: Design, Analysis and Implementation)