Customer service representative
Air Arabia
Total des années d'expérience :5 years, 0 Mois
Involved in primarily Inbound Customer Care Line with occasional outbound calls required
Handling the telephonic booking and tickets purchasing for customers.
Receive information from the customers, respond to their queries, guide them and in essence to provide exceptional customer service
Pursue the achievement of the daily revenue of 9, 500 Dhs .
Cancel bookings, handling and solve the customers’ issues and complaints
Handling customers calls, complaints and follow ups
Ensure that all calls are routed to the correct resource on all occasions and all data are captured correctly.
Provide the information needed to labors and employees in all related issues of Ministry of Labor: Labor Law, cancellation with ban, establishments, work permits and legal inquires
Supervising the new joiners and brief them
Involved in primarily Inbound Customer Care Line with occasional outbound calls required.
Receive information from the customers, respond to their queries, guide them and in essence to provide exceptional customer service.
Ensure that all calls are routed to the correct resource on all occasions and all data are captured correctly.
Conducted telephonic surveys for market research.
Surveys conducted for various business to business and business to consumer products, like automobile, banks, telecommunication, customer satisfaction surveys(HP, Jaguar, Sony Ericson, Samsung, LG)
Conducting mock calls for new joiners.
Training and briefing sessions for them.