Mahmoud Ibrahim El-Malah, Senionr Bank Teller

Mahmoud Ibrahim El-Malah

Senionr Bank Teller

Al Ansari Exchange

Location
United Arab Emirates
Education
Bachelor's degree, Lawyer
Experience
23 years, 9 Months

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Work Experience

Total years of experience :23 years, 9 Months

Senionr Bank Teller at Al Ansari Exchange
  • United Arab Emirates - Dubai
  • My current job since June 2010

 Buying & selling foreign currencies from walk in customers.
 Ensuring maximum profitability for the company.
 Monitor rate on the website and forecast currency rate.
 Providing high customer satisfaction.
 Handling customer queries and follows up complaint efficiently.
 Respect AML rules, policy and procedures of the company.
 Handles day to day cash transactions involving receivables and payables.
 Entertains queries over the phone and at the front desk.

Bank Teller at Al Ansari Exchange
  • United Arab Emirates - Ajman
  • June 2007 to June 2010

Acting shift in Charge:
 Receive, holding and arrange from the other branches and deposit t to the central Bank.
 Ensure that all Cashiers have placed their cash box in Safes.
Senior Teller at Al Ansari Exchange:
 Buying & selling foreign currencies from walk in customers.
 Ensuring maximum profitability for the company.
 Monitor rate on the website and forecast currency rate.
 Providing high customer satisfaction.
 Handling customer queries and follows up complaint efficiently.
 Respect AML rules, policy and procedures of the company.
 Handles day to day cash transactions involving receivables and payable.
 Entertains queries over the phone and at the front desk.

Call Center Agent and Cheque Department at Dubai Islamic Bank
  • United Arab Emirates - Dubai
  • February 2006 to April 2007

In-charged of monitoring all bounced cheque, immediately inform the issuer and file the same in an organized manner.
Provides cheque status to account holders.
Answers customer queries via phone and record the same for security purposes.

Lawyer/Legal Consultant at Justice Foundation International
  • Egypt - Alexandria
  • July 2000 to January 2006

Served as a legal assistant to Atty. Ibrahim Shouqah, who handles court cases etc.
Makes researches and reports in relation to case handled by the foundation. 
Assist in defending the accused clients in all criminal cases, arbitration and reconciliation between the parties. Collects, prepares and submits documents to courts or agencies and prepare packets for an attorney’s review.

Education

Bachelor's degree, Lawyer
  • at faculty of law
  • July 2000

Diploma of Law  Served as a legal assistant to Atty. Ibrahim Shouqah, who handles court cases etc.  Makes researches and reports in relation to case handled by the foundation.  Assist in defending the accused clients in all criminal cases, arbitration and reconciliation between the parties  Collects, prepares and submits documents to courts or agencies and prepare packets for an attorney’s review.

Specialties & Skills

Microsoft Office
Foreign Exchange Management
Customer Service
Regular Expressions
Good interpersonal communication skill -Ability work under pressure
Very good user of MS Office Package
Very good user of AMEX, AREX, Western Union and Cash Express Money Transfer Programs.
Very good user of internet and researches
Computer Skills
Negotiation
Time Management
Work Under Pressure
Documents Control
Social Media

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Anti-money laundering (Training)
Training Institute:
AL ANSARI EXCHANGE
Date Attended:
November 2008

Hobbies

  • Reading, Swimming