Customer Care Specialist
Dubai First (pjsc)
Total years of experience :19 years, 4 Months
1. Deal directly with customers either by telephone, electronically or face to face.
2. Respond promptly to customer inquiries.
3. Handle and resolve customer complaints.
4. Obtain and evaluate all relevant information to handle inquiries and complaints.
5. Perform customer verification's.
6. Process orders, forms, applications and requests.
7. Direct requests and unresolved issues to the designated resource.
8. Keep records of customer interactions and transactions.
9. Record details of inquiries, comments and complaints.
10. Record details of actions taken.
11. Communicate and coordinate with internal departments.
12. Follow up on customer interactions.
13. Retain Customers skillfully.
• Implement social media strategies to ensure its effectiveness to company's products and services \n• Manage social media campaigns and day to day activities \n• Manage presence in social networking sites including Facebook, Twitter and Website \n•Engaging in dialogues and answering questions in all social media networks \n•Monitor effective benchmarks for measuring the impact of social media programs and analyze, review and report on effectiveness of campaigns in an effort to maximize results \n•Regularly feedback insights gained from the social media monitoring in to the sales team to help them evolve their strategies in a timely fashion \n•Monitor trends in social media tools, trends and applications
Managing, Motivating and Coaching staff in telephone skills and product knowledge
1. Monitoring telephone calls and providing advice and feed back
2. Investigating and setting customer complaints
3. Generating leads and achieving targets
4. Facilitate ongoing self-evaluation of the teams effectiveness
5. Manage meetings according to the team¡¦s agreed upon guidelines
1. Achieving monthly targets prepared by the company.
2. Accompanying potential clients during inspections of properties, advising them on the suitability and value of the homes they are visiting.
3. Advising clients on market conditions, prices, mortgages, legal requirements and related matters.
4. Coordinate property closings, overseeing signing of documents and disbursement of funds.
5. Display commercial and residential properties to clients and explain their features.
6. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
7. Prepare purchase offers to sellers for consideration.
8. Promote sales of properties through advertisements.
9. Rent or lease properties on behalf of clients.
10. Review plans for new construction with clients, enumerating and recording available options and features
Selling Etisalat various products and services to customers, ranging from prepaid and postpaid GSM sim cards, Fixed Lines, Fax Lines, Internet and Satellite Connections and Black Berry for Individual and Corporate use.
1. Achieved up to 155% on sales target for nine months.
2.Maintained detailed database of prospects and customers, documented sales calls to facilitate follow up.
3. Trained new employees on Etisalat's system and cross selling techniques.
4. Attended and awarded training and communication skills certificate.
Tasks include the following duties and responsibilities: * Marketing assistant * Implement promotion activities in accordance with plans
Tasks include the following duties and responsibilities:
• Selling products and services to UK and US citizens abroad.
• Setting appointments with clients for signing their contracts.
• Editing and filling missing data of current customers
Holder of BA in Business Admistration with G.P.A of 2.60.