Sales and Customer Service
Tiger
Total years of experience :11 years, 8 Months
Responsible for achieving sales target
Responding to incoming email and phone enquiries.
Maintaining and updating customer’s database.
Set up appointments with the clients and meet them to understand their requirements and deliver best service and plan suited for them.
Supporting the manager and other colleagues.
Coordinate with sales desk review market strategies and problems.
Conduct surveys and market research.
Motivating the Sales Staff to achieve their target successfully.
Handling complains of the client and maintains.
Manage the product display in the outlet.
Welcoming guests to the hotel in a polite, friendly and helpful manner.
Dealing With late arrivals and assisting with early check-outs.
Check out departing guests using the hotel’s accounting system.
Taking payment from guests in the form of cash or credit card.
Answering telephone inquiries promptly & professionally & transferring calls on
Classify the goods in the store and the Pharmacy.
Explain the advantages of the items to the customer.
Handling complains of the clients and maintains customer satisfaction.
Making a marketing plan for products and achieve a complete plan.
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