محمود قشطة

supervisor Network Consultant, Help Desk
Specialist
Responsible for providing technical assistance and support
related to computer systems, hardware, or software. Responds
to queries, runs diagnostic programs, isolates problem, and
determines and implements solution.

Project Manger of hospital, Maintenance and
Operation Officer, Help Desk Specialist
The Help Desk Specialist is responsible for
providing telephone, email, chat, online, social
media and remote diagnostic technical
support of desktops, portables, peripherals,
printers, projectors, etc. and software
custom or off the shelf software - industry or
proprietary. Answers questions about
installation, operation, configuration,
customization, and usage of assigned
products. Responsible for following defined
policies & procedures. Applies diagnostic
techniques to identify problems, investigate
causes and recommend solutions to correct
failures. Documents problems in the support
solution database for diagnostics and solution
implementation.

Internet Café 30 Computer with Network
Training Courses Center 48 Computer with Network
730 External internet customer
3 Server & 113 Access point
• Maintain / operate / troubleshoot. 24/7 h
• Check-up/operate wireless service.
• Operate Data-Center switches.
• Operate Server Network
• Maintain / operate / troubleshoot Load Balancers.
• Assist in troubleshoot internal or external customers by
Engage all stakeholders related. Etc.