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Mahmoud Khalaf, Senior Coordinator

Mahmoud Khalaf

Senior Coordinator·Al Ameeri Holding Group - Garmin

Kuwait

Bachelor's degree, القانون

Work experience

Total years of experience: 11 years, 0 months

Senior Coordinator

December 2023 - Present

Al Ameeri Holding Group - Garmin

Al Kuwait, Kuwait

December 2023 - Present

-Catering coordinator for brands ( Culti - Niaska Portofino - La Menorquina ) for Al Ameeri group .
-process all operations from payment app until to client door ( monitoring items & packing - quality - appointments of drivers …etc)

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Senior Coordinator

October 2022 - November 2023

MyHome L.L.W

Al Kuwait, Kuwait

October 2022 - November 2023

- Operate active orders by assign available techs
- relate active orders of products with vendors
- Monitoring & coordination by dashboard
- raise up possible income from resale with customers indirectly
- insert invoices for account sections
- create POs & daily performance

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Sales Customer Service Adviser

February 2021 - April 2022

Al Baghli United Sponge

Mubarak al Kabir, Kuwait

February 2021 - April 2022

-Customer Service for online section
-Receive orders & registration
-Monitoring daily sales
-Coordination with deliveries directly

Company industry:
Merchandising
Job role:
Customer Service and Call Center

Agent Call Center

March 2018 - August 2020

Zain - Kuwait

As Salimiyah, Kuwait

March 2018 - August 2020

Agent Contact Center - Prepaid & Postpaid services - marketing ( mobiles, routers & devices ) - rotation shifts

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Executive Secretary

March 2014 - September 2017

Zakat House - independent governmental institution

Al Farawaniyah, Kuwait

March 2014 - September 2017

executive secretary in IT department - manage all transactions related to tenders and general practices between the government and private legal persons - reason for leaving work - general decision of the Civil Service Bureau for all Egyptian employees working in the institution

Company industry:
Public Administration
Job role:
Legal

Education

Cairo University

July 2009

July 2009

Bachelor's degree, القانون

Egypt

University: Cairo University.

كلية الحقوق - جامعة القاهرة

October 2006

October 2006

Bachelor's degree, محاماة - موارد بشرية

Egypt

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Zendesk
Expert
Zendesk
Expert
Tabs
Expert
Tabs
Expert
Siebel
Expert
Siebel
Expert
CMS
Expert
CMS
Expert

Languages

Arabic
Expert
English
Expert
Turkish
Intermediate

Hobbies

  • Reading - Swimming