mahmoud kibbi

Organization Department Fransabank SAL. Location: Hamra Headquarter From November 2023 till Present Job description: I. Technical documentation and procedure: a. Conducting data analysis and providing insights: analyzing large sets of financial data to identify trends and patterns that can help inform strategic decisions. This includes creating reports and dashboards using various analytical tools such as Excel, SQL.

b. Documenting processes and procedures: With my special skills in technical writing, This involves working closely with subject matter experts to understand complex
workflows, systems, policies and translating them into clear concise documentation accessible through wikis or other platforms. c. Committing functional requirements definition (FRD) documents: One of my key responsibilities is gathering user needs from multiple stakeholders across different departments including finance teams, business analysts & IT staffs then consolidate these diverse inputs, into one seamless document which serves as an FRD. This ensures multi departmental projects are well scoped out, detailed and delivered on time effectively. Along this task collaborate with developers, test engineers, & product owners to drive home outstanding project outputs. II. Team Communication and Training: a. Assess the performance of department teams to ensure that the targets and deadlines are met in due time. (Power BI reports, Excel analysis forms) b. Test and improvise system operations. (BDL Circular: Sayrafa for example) c. Supervise the design of new products and evaluate the sales pattern of the product. (New fresh retail products) d. Handle customer relationships and expectations by developing a communication process to keep stakeholders up to date on the project results. (Branch Management Unit/ Cards Management Unit). e. Provide project analysis to senior management by producing required documentation including business requirements, future state proposals, UAT plan, use cases, sequence diagrams, and scope matrix. f. Analyze and precisely file the business and systems requirements. g. Serve as a liaison between the business operations and the IT professionals to assist or gather the business requirements needed for system modifications, enhancement, and implementation of strategies.

Job description:
I. Maintain a comprehensive communication with the IT department and responsible departments in order spot technical issues and requirements via the below task intervention: a. Data interpretation b. Gather, handle, and analyze complicated datasets to derive essential insights influencing business choices. c. Problem Identification (Error codes, Error messaging, Flow error). d. Identifying the fundamental issues with business procedures and creating reasoned, fact-based fixes. e. Trend analysis f. Predicting future results and offering proactive business advice by spotting patterns and trends in data. g. Implement and maintain policies, procedures, and associated training plans for systems resource administration and appropriate use h. Establish service level agreements with end users along with the assessment, approval, and administration on equipment, hardware, and software upgrades i. Coordinate the installation of in-house and remote hardware and software across the organizations network j. Conduct research and making recommendations on products, services, protocols, and standards in support of systems procurement and development efforts k. Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
l. Ensure optimal operation by establishing and maintaining regular written and in person communications with the organizations executives, decision-makers, stakeholders, department heads, and end users regarding significant applications activities
II. Assist the Head of Organization Department in ensuring proper documentation and optimization of Banks processes and procedures, coordinating the implementation of information systems, and initiating proper changes in the organization structure.
a. Assist in developing a business plan for the Organization functions future projects and activities, assign priorities, and secure General Managements support b. Support in the preparation of a plan for assignments to be undertaken in response to legal or regulatory requirements (BDL or other regulatory body) or upon General Managements request. c. Ensure the development and updating of the Banks procedures manual in compliance with international standards. d. Participate in analyzing workflows, work methodologies, procedures and job design, assess efficiency, diagnose problems, and make adequate recommendations e. Lead BPR projects (Business Process Reengineering) with the support of Head of Organization and participate in quality circles and committees aiming at increasing work efficiency f. Conduct feasibility studies of Banks prospective new ventures and present findings to General Management g. Liaise with IT providers, participate in evaluation of software, oversee implementation and customization of acquired information systems, and supervise the development of users manuals and the organization of training sessions on new applications h.

Regular and predictable attendance and punctuality.
• Open and close the branch, as needed.
• Perform all CSR and New Account Representative duties.
• Supervise CSR staff, ensuring adherence to bank policies, procedures and standards.
• Schedule shifts, lunches, breaks and time off for optimum customer service.
• Assist in training new employees.
• Provide staff with on-going training through staff meetings or one on one coachings.
• Delegate duties to staff and review work for accuracy and understanding.
• Resolve customer complaints satisfactorily.
• Operate a teller window and/or function as X-box custodian as assigned.
• Prepare weekly incoming/outgoing cash shipments to Head Office, according to
schedule.
• Work with Branch Manager to promote a positive, enthusiastic work environment
towards excellent Customer Service and harmonious Employee Relationships.
• Function as Bank Secrecy Officer Alternate and complete daily BSA reporting and
compliance checks.
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• Prepare and review Branch Certifications in rotation with Branch Manager.
• Ensure all operational duties such as cash advances and official checks verification
are completed on a daily basis.
• Ensure that courier bag schedules are being met.
• Refer Legal Process requests to Head Office, per written instructions.
• Monitor proof corrections, teller corrections and Combined Reconcilement daily;
work with staff to resolve out of balance situations and to improve accuracy as
needed.
• Maintain Branch operational files according to retention and compliance guidelines.
• Communicate effectively with the Branch Manager regarding all Branch operations
including employee performance issues.
• Provide back up for all Branch Manager duties when necessary.
• Write performance reviews, counseling documents and quarterly coachings within
prescribed deadlines for timeliness. Deliver to staff members as necessary.
• Provide coaching, regular feedback and counseling to employees as necessary.
• Complete daily attendance sheet and daily EmpowerTime entry by established
deadlines.
• Cooperate with and complete assignments associated with internal and external
audits in a timely fashion.
• Schedule and deliver monthly staff meetings.
• Cooperate with and complete assignments associated with internal and external
audits in a timely fashion.
• Other duties as assigned.

 Preparation of reports
o Prepare monthly and quarterly management reports for top management and program
managers;
o Prepare half yearly and annual financial reports for top management, program
managers and donors;
o Budget checks (Variance analysis report); and
o Review the Working Group’s projects, special projects and other financial accounts on
their compliance with International Financial Reporting Standards and policies and
procedures, and directing them to take corrective action when required.
 Fund/Income management
o Timely review of contracts to ensure that donors are alerted timely on expected funds.
o Ensure funds are banked in respective bank accounts.
o Supports the development and implementation of organizational strategies and plans for
internal generation and management of funds to ensure financial sustainability
 Cash & Bank
o Review bank reconciliation statements
o Record foreign exchange differences on bank transactions (loss/gain on changes of
exchange rates.
 Budget management
o Assist in compilation of budgets .
o Ensure approved budgets are entered in the accounting program/database.
o Ensure approved budgets are filed properly in respective files.
 Fixed assets administration:
o Maintaining and updating fixed asset register, labeling of assets
o Reconciling Fixed asset register against General Ledger
o Carrying out depreciation calculations
o Preparation of fixed assets report as part of monthly reporting
o Preparation o f fixed asset schedule for audit purposes
 General
o To assist during the external audit process and provide required reports to auditor
o To provide other staff responsible for finance with the training, advice and information
they require to carry out their functions
 Administration and Human Resource
o To maintain administrative procedures. This includes reviewing existing procedures
and giving recommendations for improvement.
o To ensure that all general administrative functions at the Secretariat are carried out
according to established procedures and fiscal and legal requirements To manage Human
Resource Management system and to plan, monitor, evaluate and motivate staff in order
to improve staff performance.
o To recommend improvements to the Human Resource Management system
o To provide assistance and advice to the management on HRM issues o To manage the
operations department, monitor and evaluate staff performance and to encourage personal
growth and development
o To contribute to strategic planning and development of policies in relation to finance,
administration and human resources management.

a. Answering customer inquiries by clarifying desired information. b. Resolving problems by clarifying issues, exploring answers, implementing solutions and escalating unresolved problems.
c. Using the most appropriate way to communicate with different behavior types on the telephone. d. Updating the existing databases with changes and the status of each customer. e. Maintaining call center objectives and KPI set by the management. f. Applying the proper telephone etiquette to satisfy various customer situations.

1) Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

2) Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

3) Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

4) Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

5) Enter customers transactions into computers in order to record transactions and issue computer-generated receipts.

6) Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Develops annual business plan in conjunction with Sales Manager, which details activities to follow during the fiscal year, which will focus the Sales Associate on meeting or exceeding sales quota.
Complete understanding of pricing and proposal models.
Demonstrates the ability to carry on a business conversation with business owners and decision makers.
Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.