Waiter
Marriott Le Meridian hotel Dubai
Total des années d'expérience :11 years, 8 Mois
To work in a competitive environment that encourages innovative ideas, team spirit
and hard work. I aspire to provide excellent results in all services rendered to further
the goals of a growing company, while advancing my own training in the skills I have
acquired and in customer relations. And assist in the service of a quality food &
beverage product to Guests. To assist in the development of food & beverage products
and services. To answer guest requests and resolve guest problems. Seeking a position
within the company where my back ground and experience can be ell utilized. And
seeking to work in challenging position where i can prove and improve my
knowledge and skills.
• To maintain the outlet reservation list, and check the outlet reservations list
frequently during the shift.
• To approach guests suggesting a cocktail/ wine or non-alcoholic beverage and
recommending promotional items.
• To use approved suggestive selling techniques to up sell products with higher
profit margin.
• Performs any other duties as assigned to him / her by management.
• To inform guests of last call.
• To maintain knowledge outlets inventory.
• To ensure that all potential and real hazards are reported and rectified
immediately.
• To understand and strictly adhere to the rules& regulations established in
regards to the hotel policy on fire, hygiene, and health & safety.
• Assist in the training of the employees report for duty punctually wearing the
correct uniform and name badge at all times.
• To have a full working knowledge and capability to supervise, train, correct
and demonstrate all duties and tasks in the assigned place of work according to
the standards operating procedures.
• To establish and maintain a good customer relationship with all guest.
Conducting daily, monthly, annual inventory
Ensure that all the team are following the highest hygiene standard
Follow the preparation, cooking & serving standards.
Check the all items on buffet during preparation and during operation Hours.
Provide customer satisfaction by delivering excellent customer service.
Clear understanding of the section and providing product knowledge to
customers.
Excellent communication with customers including welcoming, greeting and
acknowledgment.
Take ownership and effectively deal with customer queries complaints.
Follow the RULE of selling - greeting, asking, listening, advising and
thanking the customers.
• To ensure that the equipment is handled in the right way.
• Strong communication with the Kitchen, Events and Front Office and Butler
Services
• Key relationships with Kitchen, Front Office, House
• To ensure that the outlet is managed efficiently according to the established
concept statement, providing a courteous, professional, efficient and flexible
service at all times, following the hotel standers.
• To conduct daily pre-shift briefings to employee’s on preparation, service and
menu in the absence of the outlet manager.
• To establish and maintain a good customer relationship with all guest.
• To assist in training the waiters in service standard and quality as well as food
and beverage knowledge.
• To use approved suggestive selling techniques to up sell products with higher
profit margin.
• To maintain knowledge of outlets inventory to respond properly to guest
questions.
• To maintain thorough knowledge of standard policies &procedures regarding
cash handling, check-writing, credit cards, city ledger and customer ledger.
• To ensure that the outlet is managed efficiently according to the established
concept statement, providing a courteous, professional, efficient and flexible
service at all times, following the hotel standers.
• To conduct daily pre-shift briefings to employee’s on preparation, service and
menu in the absence of the outlet manager.
• To establish and maintain a good customer relationship with all guest.
• To assist in training the waiters in service standard and quality as well as food
and beverage knowledge.
• To use approved suggestive selling techniques to up sell products with higher
profit margin.
• To maintain knowledge of outlets inventory to respond properly to guest
questions.
• To maintain thorough knowledge of standard policies &procedures regarding
cash handling, check-writing, credit cards, city ledger and customer ledger.
Industrial Diploma of outo Mechanics specialty cars
Auto mechanics
