Network Engineer
Zain - Kuwait
Total years of experience :17 years, 1 Months
• responsible for handling all inbound & outbound technical calls.
• Response to customer Technical Issues via mailing and Portal.
• Ensure problems solving with customer throw technical Tools
• Managing and updating customer’s information via CRM system.
• Follow up internal departments and customers.
• Building and configuring Network and end devices and peripherals devices.
• Troubleshooting devices issues.
• Evaluate reliability of devices and software Apps
•development and maintenance.
•I was responsible for handling all inbound (technical) Calls.
•Ensure problems solving with customer throw technical tools.
•Add / update/ escalate Technical Tickets, and mange workflow with other departments.
Automotive electronic systems.
•Assuring smooth running.
•Evaluate reliability and report technical info.
•Help in Tuning and Mapping process.