Front desk coordinator
Masraf al Rayan
Total years of experience :9 years, 3 Months
Served as first point of contact and technical resource for all customer inquiries and issues.
Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
Managed customer profiles, opened new bank deposit accounts, and processed deposits and loan products submitted via
telephone, mail, and internet.
Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies,
ATM/debit cards; processed wire transfers, Cashier's Checks, stop payments, loan payments and loan applications.
Provided navigational assistance with online and mobile banking.
Handle customer accounts and resolve complaints; evaluate customer needs and recommend the most appropriate products
and services.
Led bank's Customer Service Recognition Committee to ensure that representatives were appropriately acknowledged for
providing superb customer service.
Assist customers with routine account-related requests such as: stop payments, research hand resolve customer problems,
acting as a liaison between other bank departments when necessary.
Performing activities related to the accurate processing of authorized invoices; recording, updating, and reconciling related
financial information; and providing instructions and/or accounting support to other personnel in accordance.
Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for
additional banking services.
Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone,
traditional mail, and through the use of various office machines.
Manage the wait time of branch platform area with friendly interaction with the customers to indicator.
Executed financial transactions according to bank policies and procedures.
Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank procedures.
Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in
best interest.
Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
Performs other duties as assigned by management.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to
every customer.
Develop project specifics, working out details and putting a plan of action together.
Place strategic plan into action, guiding employees to ensure success.
Personally oversee all areas of operation, making improvements or changes where necessary to maximize efficiency and increase the chance of success.
Compile and organize statistical information and present it to board of directors each month.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Evaluated current operational strategies and recommend improvements.
Developed and maintain operational guidelines for staff.
Coordinated with General Manager in different operational issues and promotional activities.
Worked collaboratively with process technicians to find the best quality processes for producing.
Assist the operations manager in creating the employees work schedules and assigning their daily tasks.
Interviews potential employees before directing them to the manager.
Responsible for helping the manager to train the new hires, and assisting them to their new jobs.
Create project documentation and strategy plans.
Account for complete project lifecycle from inception to closure.
Created and managed master program plan and managed end-to-end program delivery.
Developed project plans with forecasts, estimates, and resource assignments.
Developed strategy and architecture for clients in alignment with business plans.
Bachelor Degree in Accounting