team leader customer service
air liquide
Total years of experience :11 years, 8 Months
Review and make recommendations for any changes to process that will improve effectiveness or efficiency of the function
Ensure the team is compliant with all industry regulations internal compliance and risk frameworks
An understanding of the regulatory obligations that surround the provision of collections assistance in Australia (NCCP, Guidelines and Privacy Act, Debt Collections)
Define and agree UK Collections strategy with Collections leadership team
Day to day leadership responsibilities for managing the respective Collection team, including recruiting, hiring, training and coaching
Promote ongoing development of metrics in order to continually optimize team performance
Drive assigned team to meet targets in relation to delinquency and losses
Continual development and motivation of team
Process management responsibility for applicable processes and activities
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.
Handle customer tickets
Receive orders over the telephone
Input order details into the computer system
Record customer details and details of transaction
Handle mail and reports tasks
Ensure that sufficient labor and supplies are available, taking corrective action where necessary.
- Present
Shift Supervisor
Communicates marketing initiatives, new product and prepares the shift to execute well.
Manage in store retailing and suggestive selling targets.
Participates in handling coast control.
Follow the company cash handling procedures and ensure that customer service employees also adhere to these guidelines.
Ensure that sufficient labor and supplies are available, taking corrective action where necessary.
Ensure that the correct volume of product is prepared to meet the level of business.
Successfully resolve customer complaints and queries corrective.
React to resolve Emergencies as appropriate.
Assist management with training new and existing employees.
Take additional tasks on days that employees are absent or sick
Coaching, directing and recognize team work during the shift.
▪ Provides timely and accurate information to incoming customer order status and product knowledge requests.
▪ Processes customer orders/changes/returns according to established department policies and procedures.
▪ Works closely with the credit department to resolve disputed credit items.
▪ Provides timely feedback to the company regarding service failures or customer concerns.
▪ Partners with the sales team to meet and exceed customer’s service expectations
Customer services and Date Collection Representative
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems.
- Maintains financial accounts by processing customer adjustment's
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Pay company bills by cash, vouchers, or check
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