Alshaya Group CO. Kuwait Kidzani
Total years of experience :14 years, 5 Months
Being the first contact during operating hours
• Leading over 50 staff
• Authorizing park opening and closing
• Reporting to the Operation Manager on the day to day park’s operation
• Conducting daily briefings prior to opening
• Performing random checks (cash & establishments)
• Ensuring quality and standards are in place
• Performing safety checks and ensuring security personnel in place
• Reviewing daily customer feedback report and analyzing our service level
• Handling customer complaints in person or over the phone offering compensations and ensuring customer satisfaction
• Follow up on various assignment and action plans implementing business strategies and sustaining benchmarks in Audit & loss prevention
• Conducting local and overseas recruitment and participating in job fairs events to reinforce brand presence
• Managing the Guest relations
Handling cash.
• Delivering training to new joiners.
• Ensuring maximum level of visitor service, shoppie and KPI’s are achieved.
courses: Information System Management department, Al-Madina Academy in 2008. ● General Secondary Certificate – Dr. Ahmed Bahgat School