Public Relations Manager
Abnaa Elsharqya Project Management
Total years of experience :5 years, 8 Months
• Responsible for Quality Audit Programs integration and drive process improvement initiatives.
• Supporting Quality org. leadership initiatives and working closely with key stakeholders on regular basis, and liaise training content authors, SPS Product Owners, and internal across functional teams.
• Analyzing data and translating it into insights by working independently in a dynamic environment.
• Establishes key reporting/MIS for functional area and provides reports to senior management/ stakeholders at process level.
• Verify, document, and communicate audit results; develop an audit report; and evaluate the effectiveness of corrective action and follow up.
• Execute important tasks/activities independently.
• Evaluating, Coaching and Mentoring of worldwide team auditors when required.
• Performing independent secondary check audits for SPS Quality Org. to make sure all the teams are calibrated to the highest standards.
• POC for multiple skills internally and for stakeholders.
• Detecting process gaps and enhancing current processes through GEMBA after diving deep into the root causes and planning with different stakeholders.
• Diversity, Equity and inclusion DEI team ambassador.
• The Main internal calibration host for multiple skills.
• Audit Excellence Team appeals POC ofthe Quality Process Adherence team.
• Diversity, Equity and inclusion DEI team ambassador.
• Cairo Site Kaizen Team Representative KTR and top achiever of the team.
• Cairo Site Certified Specialty Mentor for multiple skills.
• Participated in the User Acceptance Testing UAT projects for launching Amazon for the first time in Saudi Arabia marketplace and Egypt marketplace.
• Cairo Site operational top achiever for two years in a row.
• Demonstrates effective, clear and professional written and oral communication.
• Builds Platform and business knowledge to better serve sellers
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestion.
• Serving Etisalat UAE Small and Medium enterprises in different services like Mobile Services, Home Services and Technical/Billing Support for both.
• Top achiever for twelve months in a row.
• Serving Etisalat UAE consumers in different services like Mobile Services and Technical/Billing Support.