Mahmoud Nady

• Coordinate audit activities of the Internal Audit, Compliance, and Branch Control departments from initial sample preparation through to the final closure of audit observations, ensuring timely implementation of corrective actions across the branch.
• Investigate audit observations to identify appropriate corrective actions and ensure timely resolution in line with audit recommendations, internal controls, policies, and regulatory requirements (QCB and AML).
• Prepare formal responses to audit reports, documenting corrective actions and following up with relevant departments when the root cause of audit observations relates to functions outside the branch.
• Execute judicial and regulatory instructions (QCB, Courts, the Public Prosecution, and the Minor Affairs Authority), including managing blocked and frozen accounts related to interdicted and deceased customers in coordination with the Regulatory Reporting Department.
• Act as a problem solver by providing guidance to colleagues on complex issues and handling escalated and high-complexity cases, including VIP customers referred by the Branch Manager.
• Process corporate account services, including companies’ CR updates and authorized signatory changes.
• Handle branch operational errors and related incident reports, including fraud disputes, in coordination with the Operational Risk Department.
• Coordinate with the legal department to obtain legal advice before processing specific transactions, including powers of attorney and deceased customer accounts.
• Review charity and non-profit organization accounts to ensure compliance with AML policies and regulatory requirements, including periodic KYC and EDD updates.
• Manage and control branch documents and records in coordination with the archive center.

• Coordinated between corporate customers and SME Dept. to grant credit facilities and renew / enhance existing relationships.
• Processed trade finance and credit facilities transactions (LTR, STPF, LC, LG, IBC, AGD’s, and cheque discounting) in coordination with Trade Finance Dept.
• Guided corporate customers through online salary payments processing (WPS).
• Processed all kinds of money transfers including internal, local and international remittances.
• Processed Manager’s cheques, Certified cheques, demand drafts and collection of foreign cheques.

• Provided customer service to bank customers.
• Opened new accounts, deposits, personal loans and credit cards.
• Handled customers inquiries and requests.

• Provided premium counter services to premier bank customers, ensuring high level of accuracy.
• Supervised remittances of cash via security carriers.
• Processed inward and outward transfers.


Note: during this period Barclays Bank implemented rotation policy which gave me good background and knowledge in all branch operations duties and customer service activities.

• Handled cash deposit and withdrawal transactions.
• Handled cheque withdrawals transactions.
• Cross-sold bank Products.

• Issued club restaurant invoices related to government entities.
• Handled and followed up on invoice settlements with governmental entities.
• Managed and controlled club restaurant store inventory.
• Monitored purchasing committee activities and controlled restaurant store balances.
• Prepared staff & football players’ salaries, ensuring timely and accurate disbursements.