Business Analyst
RKe Technology
Total years of experience :17 years, 11 Months
• Understand what business does and how it does.
• Identify the steps or tasks to support the implementation of new features.
• Design the new features to implement.
• Analyze the impact of implementing new features.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement opportunities.
• Acting as a liaison between business and delivery team.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.
• Identify, create, and facilitate process design and changes by conducting business and systems process analysis at a complex level.
• Provide project level analysis - producing required project analysis documentation (BRD and BRS, SoW, Project Timeline, Use Cases, Testing Scenarios and UAT)
• Collaborate closely with developers to implement the requirements, coordinating actions, resolving conflicts and providing necessary guidance to testers during QA process.
• Understand and negotiate needs and expectations of multiple stakeholders.
• Create and maintain issue logs, meeting minutes, meeting schedules, project timeline and project status updates.
• Meet with project team regularly to review project deliverables and deadlines.
• Review business processes and identify opportunities and strategies to improve business efficiency.
• Reporting on regular basis operational concerns that may arise to key stakeholders.
• Lead project management team on the analysis of the project life cycle.
• Develop and document required processes flows and exploring opportunities to improve.
Main Responsibilities:
• Responsible for network management and servers’ reliability.
• Managing network infrastructure (Voice & Data).
• Network resilience, failover and disaster recovery plan.
• Responsible for Satellite Networks Receivers.
• Developing the project plan
• Managing Communication and Coordination between
o On site resources (field engineers)
o In house resources (back office, and Management heads)
o Customer SPOC /s.
o And any other working groups
• Recruiting project staff and consultants
• Monitoring sub-contractors to ensure guidelines are maintained
• Managing and leading the project team
• Managing the project risk
• Managing the project schedule
• Track progress and review project tasks to make certain deadlines are met appropriately
• Enforces Effective Change Control.
• Managing the project budget
• Managing the project conflicts
• Managing the project delivery
• Providing regular status reports
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
Main Responsibilities:
• All Senior System Administrator responsibilities
• Meeting with new clients for Kick-off meeting
• Handling clients complaints
• Maintaining Clients Satisfaction achievement
Main Responsibilities:
• Responsible for network management and servers reliability.
• Managing network infrastructure.
• Network resilience, failover and disaster recovery plan.
• Manage Technical Support Team consists of five Engineers in addition to one Technician
o Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
o Ensures maximum issue resolutions in minimum time.
o Supervises the operation of a helpdesk providing advices to end-users on software and hardware related problems.
o Monitoring Attendance & scheduled work for the whole team to fit work flow and to cover 24/7.
o Monitoring performance of team and individuals
o Schedule work for the whole team As following:
- Scheduling routine work for support team and technician.
- Divide team to sub-teams and assign each sub-team to a specific routine work.
- Server room check lists.
- Regular backups.
- Routine antivirus checks and updates.
- System intrusion checks.
• All Systems health using:
o Ipswitch WhatsUp interface.
o Paessler IP Check Server Monitor.
o MRTG and PRTG.
• Maintaining the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.
• Recommending, evaluating and purchasing IT assets.
• Maintaining inventory of IT assets.
• Designing and implementing multi-node network expansion.
• Server rooms, data and voice racks health.
• Managing antivirus server running TrendMicro-OfficeScan
• Managing Active Directory on windows 2000 and 2003 server.
• Administering and maintaining Microsoft Exchange Server 2003 and user accounts.
• Deploying and administering I-Mail server.
• Produced system/network documentation and IT policies.
• Maintaining network security policy, addressing server security issues and applying appropriate security patches and upgrades.
• Managing MS-ISA 2004. Implementing Internet proxy/firewall and monitoring solution.
• Managing and creating group policies for company employees and for projects each upon a conversation with the client.
• Planning and Managing back up-archiving process.
Main Responsibilities:
• Manage Technical Support Team consists of five Engineers in addition to one Technician
o Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
o Ensures maximum issue resolutions in minimum time.
o Supervises the operation of a help desk facility providing advice to end-users on software and hardware related problems.
o Monitoring Attendance & schedule work to the whole team to fit work flow and to cover 24/7.
o Monitoring performance of team and individuals
o Schedule work for the whole team As following:
- Scheduling routine work for support team and technician.
- Divide team to sub-teams and assign each sub-team to a specific routine work.
- Server room check lists.
- Regular back ups.
- Routine anti virus checks and updates.
- System intrusion checks.
• All Systems health using:
o Ipswitch WhatsUp interface.
o Paessler IP Check Server Monitor.
o MRTG and PRTG.
• Server rooms, data and voice racks health.
• Managing antivirus server running TrendMicro-OfficeScan
• Managing Active Directory on windows 2000 and 2003 server.
• Managing MS-Exchange 2003
• Managing MS-ISA 2004.
• Managing and creating group policies for company employees and for projects each upon a conversation with the client.
• Planning and Managing back up-archiving process.
• Contributing in domain migration project with RAYA HOLDING-IT department, to migrate across forest domains including Active Directory, and Exchange Server 2003 to a child domain at RAYA forest.
Assist in the following:
• Implementing and supporting all connectivity issues of the WAN.
• Telephony operations and technologies, e.g. (CTI) Computer Telephony Integration.
• Installing and maintenance of networks (Voice and Data).
• Managing and troubleshooting Altitude UCI7 applications (Dialer applications).
Main Responsibilities:
* Support & help staff in computer related issues.
* Troubleshoot and maintain computers and printers.
* Document problem, reasons, solution, and avoidance methods.
* Configure network IP address, proxy, and gateway.
* Customize policies and security permissions through windows environment.
* Install and configure all needed application, CRM, Citrix, and Dialer.
* Monitor performance and reliability of servers and workstations.
* Monitor and support the network through “WhatsUp”
* ON Call 24/7.
Pass
Thanwia Aamah