محمود عثمان

Intern في Moro Hub

• الإمارات العربية المتحدة
• يناير 2023 إلى ديسمبر 2023

• Monitor network, servers and escalate as necessary.
• write and maintain detailed incident reports and logs.
• Follow escalation matrix for managed devices or 2nd Tier engineer.
• Communicate clearly with clients to ensure a high level of customer satisfaction.
• Escalate security incidents and breaches according to standard policies and procedures.
• Provide support to customers regarding network issues and clarification needed.
• Collaborate with other NOC team members to resolve complex issues.
• verify available historical records for possible resolution for the problem identified.
• Utilize NOC tools to Analyze network traffic patterns to ensure optimal performance and identify potential problems.
• Trained different MORO department such as Smart Cities and IoT Department, CCTV motoring department, General support team.
• Data evaluation
• Team building
• Multilingual
• Problem-solving
• Time management
• Multitasking
• Self and fast learner
• Working under pressure
• Ability to document technical information clearly