Operations Manager
FIG
Total years of experience :9 years, 10 Months
• Encourage positive client relationships
• Assist clients to implement different services and plan projects
effectively
• Ensure that the contract terms and conditions are fully met
• Manage bills and invoices for assigned clients
• Ensure customer engagement throughout the sales and support
process
• Identify upselling and cross-selling prospects
• Maintaining an accurate record of employees
• Assisting with all HR related queries and resolving employee
questions
• Participating in the hiring process by conducting background
checks
• Handing over employment contracts
• Assisting the HR Manager in conducting employee performance
reviews
• Processing and recording accurate and detailed customer data
• Managing and maintaining customer accounts
• Gathering customer requests and requirements
• Assisting Key Account Manager in planning and implementing
effective sales strategies
• Analyzing and auditing customer documents
• Acknowledging customer queries and complaints and resolving
the same
• Assisting Junior Sales Representatives in identifying potential
customers.
• Researching and analyzing competitor product offerings and
services
• Contacting the developed customer list via different
communication channels like cold calling and promotional emails
• Determining customer preferences by analyzing consumer
behavior
• Developing innovative sales strategies
• Addressing customer complaints in a timely and professional
manner.
• Reconcile bank statements
• Prepares asset, liability, and capital account entries by gathering
and examining account information.
• Ensure payments are being made and received on time.
• Perform tasks in compliance with financial policies and
regulations.
• Prepare bills, invoices, and bank deposits.
• Keep a check on customer’s payments by recording cash, cheques
and credit card transactions
• Demonstrating product features to customers.
• Completing order forms and submitting them for processing.
• Handle Customers problems through Company systems & tools
(Simba, Matrix).
• Completing regular sales reports specifying the number of sales
made.
• Writing sales contracts as per the company’s requirements
Cooperate with designers to create clean interfaces and simple,
intuitive interactions and experiences.
• Develop project concepts and maintain optimal workflow.
• Work with senior developer to manage large, complex design
projects for corporate clients.
• Complete detailed programming and development tasks for front
end public and internal websites as well as challenging back-end
server code.
• Carry out quality assurance tests to discover errors and optimize
usability.
Main graduation project about Corporate Governance and discussing the importance of it through the financial Market (Ex. Enron Scandal) and the aftermath.