Mahmoud Malkawi

• Royal Jordanian Airlines January 2011 - Present
Business Architect Manager Information Technology

• Collaborate with key stakeholders/application teams to understand, document and prioritize their business intelligence capability needs.
• Engage and build relationships with customer stakeholders to define, extract, and capture clear understanding of business needs and priorities
• Serves as an advisor to the leadership of a strategy or business unit helping to ensure achievement of the company’s strategies
• Ensure existing and future business processes are aligned with ESPN Business and Technology strategy and vision
• Partner with other departments to identify opportunities for enhanced efficiency in strategic and tactical efforts. Review and assess proposed or current projects for adherence to architecture standards. Confer with business units and application development staff to understand the business requirements.


Royal Jordanian Airlines June 2003- January 2011
Senior Business Analyst Information Technology

• Work actively to provide a strong link between the Business Community and Information Technology (IT).
• Acts as a subject matter expert in the development of business architecture.
• Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement or systems development
• Assist in developing the GAP analysis and conceptual designs necessary to meet the business objectives
• Requirement gathering define business process and design solution.
• Create various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio.
• Study and identify impact of desired solution on current business flow state.
• Actively participate in solution implementation, migration and integration.
• Design and implement application for various systems integration.
• Develop testing and acceptance procedures.
• Develop and maintain installation and configuration procedures and documentations.
• Improve the quality of the products and services being delivered by the IT to organization.


Royal Jordanian Airlines September 1995- June 2003
Business Analyst Information Technology

• Analyze user requirements to identify programming solutions that can enhance productivity.
• Design solution with specifications and process's.
• Building application via Oracle (web + desktop)
• Prepare documentation as standards
• Testing applications with users
• Provide users with required training.
• debugging of running applications for improvements or bug fix
• Enhance or fix errors with previously developed application