Collections team lead
Future Group Translation services
Total des années d'expérience :6 years, 8 Mois
• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring staff members in the collections department.
Monitoring accounts to identify overdue payments
Finding and contacting debtors to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Coordinate with all parties inside and outside the organization to solve all kinds of customer’s problems
Find and contact clients to ask about their overdue payments
Revisit these calls from time to time to follow up the uncollected amounts
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Resolve all kinds of obstacles that cause a problem that prevents the customer to pay his / her overdue
Responsible to travel to field locations when needed to conduct collection audits, provide education, follow solving problems on field, conduct and coordinate with teams, and development of field personnel.
Update account status records and collection efforts
Report on collection activity and accounts receivable status
• Responsible for running payments on all overdue accounts.
• Contacting clients with high overdue amounts with calls and emails.
• Contacting clients with lower amounts with only emails.
• Sending reminder emails and faxes to those clients who pass the overdue dates.
• Arrange and schedule payment plans.
• Communicate with other departments for promotions or discounts for old invoices in case of Bad debts.
• Running suspension checks and making sure to suspend accounts that have not paid with no valid reason.
• Running closure on accounts that we did not receive any updates regarding any payment plan option.
• Reporting directly to the AR section head for all the reports and checking the aging reports.
• Responsible for suspending and canceling accounts that are not adhering to payment terms.
attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
I got the chance to work in such a great company like Vodafone.
I was working as a customer service advisor at the Irish account at the Bill Pay department.
I liked the environmental their, i met amazing people, built wonderful friendships their and i also gained new skills and improved these that i already have.
I was and still proud that one day i was part of this great organization
I got B+ degree at the college At this department we study everything related to the subsurface and how to read it from the surface. we anticipate the presence of Oil, Water, treasures and bombs at any area through some work and investigations. At this department we learn how to be friendly with the environment and not to damage anything at the nature through seismic and other ways
