System Admin Engineer L1
E-serve
Total years of experience :3 years, 11 Months
* Reduced system downtime from 3 hours/month to 0 over 6 months.
* Analyzed and troubleshooted network performance issues, implementing necessary enhancements that resulted in a 20% improvement in overall network efficiency.
* Monitored and maintained network and software components according to established guidelines and best practices, ensuring 99.9% uptime and minimizing system downtime.
* Collaborated on network and maintenance activities and ensuring timely updates, resulting in a 40% reduction in incidents.
* Assist team leader in managing and delegating tasks, ensuring a 60% increase in team productivity and timely resolution of customer and operation manager issues.
* Technical Reporting and documentation to operation manager.
* Provide support to executives and help overseeing business operations.
* Assist team leader in managing and delegating tasks, ensuring a 60% increase in team productivity and timely resolution of customer and operation
manager issues.
* Improved system performance by 30% within 6 months, resulting in increased customer satisfaction.
* Tested and evaluated new technology systems, contributing to the successful implementation of a virtualization solution, resulting in a 40% reduction in hardware costs and improved scalability.
* Analyzed, troubleshooted, and enhanced performance, resulting in a 25% improvement in system response time and a 10% reduction in system errors.
* Reporting and documentation to team leader operation manager.
* Provide support to executives and help overseeing business customers.
* Assist team leader in managing and delegating tasks, ensuring a 60% increase in team productivity and timely resolution of customer and operation
manager issues.
* Increased Service Desk resolution rate by 24% in 6 months, reducing customer wait time by 50%.
* Assist team leader in managing and delegating tasks, ensuring a 60% increase in team productivity and timely resolution of customer issues.
* Received positive feedback from customers for excellent communication skills and problem-solving abilities, resulting in a 90% customer satisfaction
rating.