Mahmoud Salah

1- Learn company's products and services offerings, features and pricing

2- Communicate with clients to understand their sales goals and objectives

3- Identify current sales process bottlenecks and inconsistencies

4- Work with marketing team to ensure collaboration

5- Stay up to date with the industry situation and benchmarks

6- Stay up to date with the latest sales trends and best practices

7- Attend educational seminars and conferences

8- Create a motivational and healthy atmosphere for sales representatives

9- Identify opportunities for product and service up-sell

10- Identify opportunities for new client acquisition

11- Monitor competition

12- Find prospective customers and new target segments

1- Sell VIVA Kuwait products and services as per VIVA Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.

2- Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.

3- Follows procedure to activate lines, services and Ported In customer in which ensures minimal delays in order to meet subscriber expectations.

4- Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.

5- Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.

6- Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.

7- Participate in regular team meetings and Daily Briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.

8- Make sure to retain Customers through the Saver Program as per Retention process

9- Assist customers in Redeeming VIVA Rewards Programs as per the process.

10- Handling High Value customers. (need more details)

11- Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

12- Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader

1- Manages traffic flow of students in the AAC.

2 - Answers phone and responds to walk-ins.

3- Maintains and keeps up-to-date all student forms at the AAC.

4- Assists students with general questions.

5 - Assists AAC staff with all clerical duties.

6- Performs administrative activities.

7- Assists AAC director with budget, including keeping track of AAC expenditures and requisitioning needed materials.

8- Maintains records of all AAC staff leave requests and posts up-to-date leave schedule to AAC drive.

9- Works with units across campus to reserve rooms and organize needed materials for AAC events.

10- Collaborates with other AAC staff in developing university events related to AAC.

11- Refers students to appropriate university resources such as Tutoring Center, Writing Center, Counseling Center, Student life etc.

12- Assists with the development, revision, and updating of AAC processes, forms, and publications.

13- Performs other duties and responsibilities as assigned in support of the needs of students and the AAC.

14- Support in the student election process and other university events

1- Provide upscale guest service experiences for clients throughout their stay

2- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

3- Actively listen to and resolve complaints

4- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

5- produce regular reports & liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

6- Received all call from our guest and do the needful for them as i can do well