Senior Sales Manager
Desert Rose Resort
Total years of experience :8 years, 11 Months
versee and manage sales Team and reservation to ensure maximum revenue, promotional coverage and are achieved. - Collaborate with revenue and yield management, to develop strategies to maximize REVPAR and grow market share. - Work with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment. - Work with management team to create and implement a sales plan addressing revenue, customers, and the market. - Ensure hotel meets or exceeds budgeted goals - Follow and track company cross-sell procedures. - Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts. - Organize travel agent month and travel agent appreciation rates for slow months. - Assist with the development and implementation of promotions, both internal and external. Negotiation Skills. Management Skills. Operation Skills - Attending and contributing to the monthly sales strategy mee
nalyzes current client base or target market for the hotel. - Innovate new ways to expand that client base through markets surveys. - Assisting in setting the plans and strategies for the property and sales targets then preparing the required analyses and setting the action plans for achieving the targets agreed. - Observing, following up with the team the opened deals to close it. - Reaches out to organizations and businesses that might require a hotel for conferences and events. - Singing corporate agreements and managing the key accounts. - Making sales calls to the travel agents - corporate accounts to present the hotel’s merits and amenities. - Create a Networks with event planners to encourage hotel bookings. - Designs and advertises special group rates and packages to increase larger bookings and support the potential accounts. - Overcomes hesitations of clients to close a sale. - Encourage the team and distribute the tasks and following it up. - Addresses and resolves any issues or complaints regarding sales. - Ensure that guests are enjoying their stay at the hotel and that large group needs are met. - Maintain positive relationships with clients to encourage repeat and recurring business.
Analyze local market trends and develop new business leads in order to Maximize all Revenue opportunities - Contribute to the selling strategy of the hotel, and manage the department’s adherence to achieving that strategy - Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market. - Negotiate room rates/ packages with corporate clients. - Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and proactive selling. - Develop and implement creative local marketing channels including social Media sites. - Work within current business strategies and recognize potential opportunities. - Communicate with all departments as required within each hotel - Attend Sales events when required. - Report on weekly/ monthly basis appointments, calls made, and list of business leads. - Answer customer queries in a timely and suitable manner.
- Make lists of potential Accounts (Corporate Travel Agents) and conduct. - Surveys to identify customers actively seeking a hotel. - Contact Accounts (Corporate - Travel Agents) via calls or arranged meetings to discover their needs and requirements. - Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. - Provide customers with a list of available services and their accompanying prices and offer discounts when necessary. - Assist clients in selecting the most appropriate service that best meet their specifications and needs. - Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement. - Collaborate with other hotel staff to ensure clients have a good time.
- 12 Resorts 08 in Hurghada and 04 in Sharm El Sheik. - I was using a consultative sales approach to develop long-term customer relationships. - Conducting sales presentations and identifying, qualifying and selling to new prospects. - Developing close customer relations through on-site and customer visits. - Establishing and maintaining regular contact with customers. - Helping out with annual sales forecasts and identifying business opportunities. - Negotiating the terms of any sales agreements. - Keeping accurate records of all sales and prospecting activities. - Interpreting data to understand market trends. - Managing multiple customer accounts simultaneously.
we learned about different types of products and services provided by the hospitality industry. The physical products of hospitality, e.g. food and drink in a restaurant or the actual hotel room, are products that are sold at a price to the guests or customers (e.g. the price a guest paid for renting a hotel room, or the price a customer paid for buying a meal in a restaurant). These are often regarded as the TANGIBLE aspects of hospitality. However, our experience of the hospitality industry does not only rely on the tangibles. Think about your experience of being a customer in a restaurant or a guest in a hotel. What else, apart from the food in restaurants and the facilities in hotel rooms, A successful hospitality business does not only count on its products and services, but also how they are delivered. The qualities of staff and the way they deliver the service are often more important than the tangible products in making a hospitality experience satisfactory or unsatisfactory. We call these the INTANGIBLE aspects of hospitality
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