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Mahmoud Seleem, IT Help Desk Engineer

Mahmoud Seleem

IT Help Desk Engineer·Direct

Egypt

Bachelor's degree, Computers

Work experience

Total years of experience: 0 years, 5 months

IT Help Desk Engineer

January 2026 - Present

Direct

Cairo, Egypt

January 2026 - Present

IT Help Desk & Technical Support Engineer with strong background in troubleshooting hardware,
software, and network issues. Hands-on experience with Windows environments, Active Directory
basics, networking fundamentals, and end-user support. Skilled in diagnosing problems, resolving
incidents efficiently, and escalating issues when required. Strong communication skills and ability to
work under pressure.
Company industry:
Tourism, Museum, & Cultural
Job role:
Information Technology

Education

Damietta University

January 2025

January 2025

Bachelor's degree, Computers

Egypt

GPA (point): 2.91 out of 4

GPA (point): 2.91 out of 4

Cybersecurity graduate with hands-on training from NTI, completed a 64-hour program covering network security, threat hunting, vulnerability assessment, and penetration testing fundamentals. Additionally completed a specialized FortiGate training covering firewall configuration, VPN setup, NAT, routing, and advanced security profiles with full practical labs.
View attachment

Skills

ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTER BUILDING
Intermediate
COMPUTER BUILDING
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
ELEARNSECURITY JUNIOR PENETRATION TESTER EJPT
Intermediate
ELEARNSECURITY JUNIOR PENETRATION TESTER EJPT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
SELF DIRECTED LEARNING
Intermediate
SELF DIRECTED LEARNING
Intermediate
VULNERABILITY ASSESSMENTS
Intermediate
VULNERABILITY ASSESSMENTS
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Management
Intermediate
Management
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Administration
Expert
Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
CCNA
Beginner
CCNA
Beginner
Technical Support
Expert
Technical Support
Expert
Installation
Expert
Installation
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Spanish

Intermediate

Training and Certifications

Training
Cybersecurity Training Program
National Telecommunication Institute
May 2025
Fortinet Cyber Security Training
National Telecommunication Institute
Aug 2025
Show credentials

Hobbies and interests

Reading and learning new cybersecurity skills. And playing football.