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Mahmoud Seleem, IT Help Desk Engineer

Mahmoud Seleem

IT Help Desk Engineer·Direct

Egypt

Bachelor's degree, Computers

Work experience

Total years of experience: 0 years, 6 months

IT Help Desk Engineer

January 2026 - Present

Direct

Cairo, Egypt

January 2026 - Present

IT Help Desk & Technical Support Engineer with strong background in troubleshooting hardware,
software, and network issues. Hands-on experience with Windows environments, Active Directory
basics, networking fundamentals, and end-user support. Skilled in diagnosing problems, resolving
incidents efficiently, and escalating issues when required. Strong communication skills and ability to
work under pressure.

Company industry:
Tourism, Museum, & Cultural
Job role:
Information Technology

Education

Damietta University

January 2025

January 2025

Bachelor's degree, Computers

Egypt

GPA (point): 2.91 out of 4

GPA (point): 2.91 out of 4

Cybersecurity graduate with hands-on training from NTI, completed a 64-hour program covering network security, threat hunting, vulnerability assessment, and penetration testing fundamentals. Additionally completed a specialized FortiGate training covering firewall configuration, VPN setup, NAT, routing, and advanced security profiles with full practical labs.

Skills

ARTIFICIAL INTELLIGENCE

Intermediate

COMPUTATIONAL THINKING

Intermediate

COMPUTER BUILDING

Intermediate

COMPUTER NETWORKS

Intermediate

CYBER SECURITY

Intermediate

ELEARNSECURITY JUNIOR PENETRATION TESTER EJPT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NETWORK SECURITY

Intermediate

SELF DIRECTED LEARNING

Intermediate

VULNERABILITY ASSESSMENTS

Intermediate

Microsoft Office

Expert

Management

Intermediate

Microsoft Excel

Expert

Data Entry

Intermediate

Administration

Expert

IT Technical Support

Expert

Computer Hardware Troubleshooting

Expert

CCNA

Beginner

Technical Support

Expert

Installation

Expert

Languages

Arabic

Native Speaker

English

Intermediate

Spanish

Intermediate

Training and Certifications

Training
Cybersecurity Training Program
National Telecommunication Institute
May 2025
Fortinet Cyber Security Training
National Telecommunication Institute
Aug 2025

Hobbies and interests

Reading and learning new cybersecurity skills. And playing football.