محمود سطوحي

• Placing and executing orders
• placing orders in all US market’s sessions (Pre / Regular/ & post)
• Dealing with (Regular stocks, ETFs and Options) in US market
• providing information about the companies.
• Providing information and analysis about the market.
• providing information about the US market in general.
• teaching the clients about trading and sometimes providing them with some tips about how to trade.
• follow up the cash settlements
• interpreting financial report
• provide the clients with technical support
• Marketing the company to potential clients.
• Covering the work in the GCC markets.
• Responding to all the client’s questions and inquiries.
• Organizing the process of work and the flow of information between inertial departments

Operations:
• Manage a fleet of 120 cars and 25 motor bikes.
• Manage the distribution of the fleet in process which increases the efficiency of the company’s delivery timings.
• Assign the drivers to work on delivery contracts according to the zones, and that plan depends on the location of the driver’s home and his best knowledge of each zone in Kuwait.
• Manage the warehousing and packing.
• Follow up the process of sorting the products in the warehouses and the way of packing them.
• Follow up the process of distributing the packed products and make sure that it has been delivered in the right time
• Make sure to increase the efficiency of the distribution and delivery timings.

Sales:
• Handling a group of Accounts (Companies) and providing them with the best prices and services according to the deliveries.
• Convincing the new clients to participate with us and provide them with the best suitable delivery package for them
• Study the market before setting the prices of our delivery services.
• Try to attract new clients whatever their category, either it’s a: home business or a big corporation.
• Follow up the sales reports on a: daily, weekly and monthly basis.
• Manage a team of salesmen whose working in my department and push them forward to increase the sales and the profits of the company.

• Handling a group of Accounts (Companies) and providing them with the best prices for their Ads.
• Convincing the customer to publish their Ads in Alrai TV programs
• Try to get new customers always and provide them with the services they need so that they keep dealing with Alrai TV

• Handling the movement of the fleet (136 Vehicles) Tracking the movement of the fleet: (LG maintenance, LG warehouses, LG central air conditioning, BEC maintenance, BEC sales)
• Prepare and present a report of the vehicles movement (Daily, Weekly, Monthly) and that’s through the GPS tracking system
• Handling the drivers reports Specify the amount of salary deduction for the driver according to his type of violation
• Following up (physically) the installation of new GPS devices and the maintenance of the broken devices and that’s with the help of (Web tech company’s technicians)
• Handling the quotations and the GPS devices descriptions.
• Following up and organizing with the section’s managers in case of movement violations
• Handling some of the vehicles traffic violations.
Chairman’s club project:
• Follow-up with the V.I.P customers and provide them with after-sales services and support.
• Convince the customer to buy more products and get a Sale.
Customer complaint department:
• Receive the complaint and follow up till its solved
• Make sure that the customer is totally satisfied
• Follow up with the higher management to prevent any problems from happening again.

• Handling the distribution of the magazine all around Egypt.
• Handle the warehousing process.
• Dealing with multiple suppliers.
• Participate in the Marketing process and Making deals with a lot of well-known companies

• supervise call center team and helping to achieve their KPIs and solve client’s complaints and issues
• Handle the Calls of VIP clients and the companies.
• Support sales team to close deals with big clients through calls and meetings.
• Support any member of the team through his calls if the client is having a problem with our services while the team member is facing difficulty solving it.

• Communicate with clients over outgoing phone calls to represent Ecco’s products.
• Handle any client problems with company's product