CALL CENTER AGENT
WASLA
مجموع سنوات الخبرة :15 years, 6 أشهر
* Answer inbound calls as well as assist customers who have specific inquiries
* Build customer’s interest in the services and products offered by the company
* Provide personalized customer service of the highest level
* Update the existing databases with changes and the status of each customer/prospective customer
* Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
* Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
data warehouse
tasks for billing
backup for data-system
others tasks
* installing and configuring computer hardware operating systems and applications;
* monitoring and maintaining computer systems and networks;
* talking staff/clients through a series of actions, either face to face or over the telephone;
* troubleshooting system and network problems and diagnosing and solving hardware/software faults;
* providing support
* following diagrams and written instructions to repair a fault or set up a system;
* setting up new users’ accounts and profiles and dealing with password issues;
* working continuously on a task until completion
* testing and evaluating new technology;
ACCUMULATIVE GRADE IS GOOD