Technical Support Engineer
hikvision
Total years of experience :9 years, 7 Months
Low current and network engineer that are responsible for providing A technical information for customers and put suitable solution for the projects, in The began of project I'm responsible for Site Preview, and after The installation Department finish im also responsible for enable all feature of the Devices and teach The responsible person how it work, we are in speed also responsible for study the new technology that provided by the Vendor
a technical support engineer in the second level
I was responsible for providing technical assistance to the Call Center section
And follow the problems that are difficult for the call center section to solve, i was following with customers all problems that related with internet
I have worked in the Egyptian Armed Forces in the Civil Servants Hospital of the Armed Forces as Director of the Systems Branch. The hospital had only five computers There was no link between these devices There was no branch of information systems in the hospital
But in cooperation with the Department of Electronic Warfare Armed Forces we have provided the hospital with more than twenty-five computers and I made the internal network and the connection between all devices
We have taught doctors and nurses on the hospital program
We have set up a monthly treatment system for patients
The doctors have information about patients, past diseases and medications
And also about the maintenance of devices and connect to the internal network and laying cables with military assistant I was also responsible for the printers
lips recognition system