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Mahmoud Ashraf, SENIOR IT ADMIN

Mahmoud Ashraf

SENIOR IT ADMIN·CROSSWORKERS

Egypt

Bachelor's degree, Computer Science

Work experience

Total years of experience: 8 years, 4 months

SENIOR IT ADMIN

June 2024 - Present

CROSSWORKERS

Cairo, Egypt

June 2024 - Present

• Tenant Admin MS 365
• Network and System Security
• Azure management and support
• Onboarding and Offboarding Users
• IT Service delivery
Company industry:
IT Services

SENIOR IT ENGINEER

August 2023 - September 2024

WORKMOTION

Berlin, Germany

August 2023 - September 2024

• MDM admin
• Office 365 admin
• End user support
• MS Intune
Company industry:
Software Development

SENIOR IT OPERATION AND SUPPORT

May 2022 - May 2024

GEIDEA

Cairo, Egypt

May 2022 - May 2024

• JIRA admin
• Office 365 admin
• AD admin
• End User support
• IT operation management
• Onboarding process for new employees
Company industry:
IT Services

Information Security Team Lead

April 2021 - March 2022

NASPS

Cairo, Egypt

April 2021 - March 2022

• Develop Information Security Plans and Policies
• Test for Vulnerabilities
• Monitor for Security Breaches and Auditing on System admin workflow
• Monitor and document the performance of the security engineers & technicians
• Reporting to the CTO
Company industry:
Manufacturing

Data center and system engineer

July 2019 - April 2021

NASPS

Cairo, Egypt

July 2019 - April 2021

• Calibrate and monitor data center servers to ensure efficient performance.
• Conduct inspections on power and cooling systems to ensure they are operational and
efficient.
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for
improved operations.
• Resolve operational, infrastructure or hardware incidents in a data center.
Company industry:
Manufacturing

Technical Support Engineer

December 2017 - May 2019

Premium Card

Cairo, Egypt

December 2017 - May 2019

• Responsible for all IT - Related Plans and processes within the company, to aid other
departments in the company in achieving success
• Provide network solutions as well as administration and management for company clients
• Administrate, manage & maintain Company Domain Controllers, DNS Servers, DHCP
Servers and Head Office & Branch Networks.
• Manage and Administrate Servers and Domain Environment (domain server, Proxy server,
mail server, firewall, WSUS)
• Handling users profile through the domain and provide the user with its needs to access
their e-mail on different machines or on mobile phones, access their accounts on the AVAYA
and on SAP
Company industry:
Financial Services

Education

Future Academy

June 2015

June 2015

Bachelor's degree, Computer Science

Egypt

GPA (percentage): 71%

GPA (percentage): 71%

Skills

System Administration
Expert
System Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Technics
Expert
Technics
Expert
Network Hardware
Expert
Network Hardware
Expert
Network Software
Expert
Network Software
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
AUDITING
Expert
AUDITING
Expert
AVAYA
Expert
AVAYA
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CONTROL
Expert
CONTROL
Expert
DHCP
Expert
DHCP
Expert
DNS
Expert
DNS
Expert
EMAIL
Expert
EMAIL
Expert
FEATURES
Expert
FEATURES
Expert
FIREWALLS
Expert
FIREWALLS
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CLOUD ENGINEERING
Intermediate
CLOUD ENGINEERING
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEMS ENGINEERING
Intermediate
SYSTEMS ENGINEERING
Intermediate
System Administration
Expert
System Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Technics
Expert
Technics
Expert
Network Hardware
Expert
Network Hardware
Expert
Network Software
Expert
Network Software
Expert

Training and Certifications

Certifications
AWS Architect
Self-Study CMC –H/W AND S/W MAINTENANCE
Certificate MCSA