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Mahmoud Zohdi, Retail Sales Manager

Mahmoud Zohdi

Retail Sales Manager·Travelex money Exchange

Jordan

Master's degree, Strategic Management and Planning

Work experience

Total years of experience: 18 years, 4 months

Retail Sales Manager

January 2022 - April 2026

Travelex money Exchange

Doha, Qatar

January 2022 - April 2026

+ Operational Leadership: Directed operations across 17 retail stores with 180+ employees, ensuring consistent
achievement of sales and profitability targets.
« Performance Optimization: Increased store KPIs by 50% at airport branches and 75%
downtown through strategic sales initiatives and staff development.
+ Customer Experience Excellence: Elevated service quality to achieve a 4.91 Google rating by implementing
customer-centric service standards.
+ Financial Management: Supported the GM in financial analysis, forecasting, and strategic
planning to sustain revenue growth.
« Process Efficiency: Strengthened inventory management and cost control, ensuring
compliance with SOPs and maximizing profitability.
+ Talent Development: Conducted performance reviews and coaching programs to enhance leadership and staff
accountability.
« stakeholder Collaboration: Partnered with the airports Commercial Department and internal teams to align
business goals and enhance operational synergy.
+ Recognition and Achievement: Earned Best People Manager awards in 2023 and 2024 for
exceptional leadership and team performance.

Company industry:
Financial Services
Job role:
Sales

Area Manager

January 2018 - January 2022

Redha Al Ansari Exchange,

Dubai, United Arab Emirates

January 2018 - January 2022

« Branch Operations Management: Supervised multiple branches, ensuring operational excellence and
compliance with company standards.
+ Sales Growth Initiatives: Boosted revenue through effective sales strategies and service quality improvements.
s: Resolved escalated customer issues promptly, ensuring satisfaction and loyalty.
: Directed staff performance, conducted evaluations, and promoted a culture of accountability.
ess Strategy Implementation: Coordinated with head office departments to align operational goals with
corporate objectives.
+ Operational Compliance: Ensured cash handling accuracy and adherence to financial control procedures across
all branches.

Company industry:
Financial Services
Job role:
Management

Branch Supervisor

January 2013 - January 2018

Redha Al Ansari Exchange MOE,

Dubai, United Arab Emirates

January 2013 - January 2018

+ Branch Performance Oversight: Managed daily operations, ensuring service efficiency and compliance with regulatory
standards.
+ Reporting and Analysis: Prepared detailed reports on currency fluctuations and market trends to guide business decisions.
+ Staff Training and Development: Trained and mentored new employees to enhance service delivery and branch
productivity.
+ Customer Service Excellence: Strengthened client relationships by delivering reliable and prompt service at all
times

Company industry:
Financial Services
Job role:
Management

Sales Executive

January 2010 - January 2013

Al Amari Group, Real Estate Division,

Amman, Jordan

January 2010 - January 2013

« Revenue Growth: Drove sales performance and exceeded monthly targets through effective client acquisition
and retention strategies.
+ Collections Management: Streamlined financial collection processes to minimize late payments and improve
cash flow stability.

Company industry:
Real Estate
Job role:
Sales

Internal Coordinator

January 2008 - January 2010

Al Amari Group,

Amman, Jordan

January 2008 - January 2010

+ Cross-Department Coordination: Facilitated communication and workflow between departments to ensure
smooth project execution.
+ Operational Efficiency: Improved internal processes and resource allocation to meet deadlines and maintain
budget discipline.

Company industry:
Construction & Building
Job role:
Management

Education

International American University

January 2025

January 2025

Master's degree, Strategic Management and Planning

United States

International American University

January 2020

January 2020

Bachelor's degree, Business Administration

United States

Granada College

January 2010

January 2010

Bachelor's degree, Nursing

Jordan

Skills

BUSINESS OPERATIONS
Expert
BUSINESS OPERATIONS
Expert
BUSINESS PERFORMANCE MANAGEMENT
Expert
BUSINESS PERFORMANCE MANAGEMENT
Expert
CORPORATE FORECASTING
Expert
CORPORATE FORECASTING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
PLANNING
Expert
PLANNING
Expert
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC DECISION MAKING
Intermediate
STRATEGIC DECISION MAKING
Intermediate
STRATEGIC MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
AMPLIFLY
TRAVELEX
Sep 2023

Training
AML
FERG
Sep 2019

Hobbies

  • football