Mahmoud Zohdi

+ Operational Leadership: Directed operations across 17 retail stores with 180+ employees, ensuring consistent
achievement of sales and profitability targets.
« Performance Optimization: Increased store KPIs by 50% at airport branches and 75%
downtown through strategic sales initiatives and staff development.
+ Customer Experience Excellence: Elevated service quality to achieve a 4.91 Google rating by implementing
customer-centric service standards.
+ Financial Management: Supported the GM in financial analysis, forecasting, and strategic
planning to sustain revenue growth.
« Process Efficiency: Strengthened inventory management and cost control, ensuring
compliance with SOPs and maximizing profitability.
+ Talent Development: Conducted performance reviews and coaching programs to enhance leadership and staff
accountability.
« stakeholder Collaboration: Partnered with the airports Commercial Department and internal teams to align
business goals and enhance operational synergy.
+ Recognition and Achievement: Earned Best People Manager awards in 2023 and 2024 for
exceptional leadership and team performance.

« Branch Operations Management: Supervised multiple branches, ensuring operational excellence and
compliance with company standards.
+ Sales Growth Initiatives: Boosted revenue through effective sales strategies and service quality improvements.
s: Resolved escalated customer issues promptly, ensuring satisfaction and loyalty.
: Directed staff performance, conducted evaluations, and promoted a culture of accountability.
ess Strategy Implementation: Coordinated with head office departments to align operational goals with
corporate objectives.
+ Operational Compliance: Ensured cash handling accuracy and adherence to financial control procedures across
all branches.

+ Branch Performance Oversight: Managed daily operations, ensuring service efficiency and compliance with regulatory
standards.
+ Reporting and Analysis: Prepared detailed reports on currency fluctuations and market trends to guide business decisions.
+ Staff Training and Development: Trained and mentored new employees to enhance service delivery and branch
productivity.
+ Customer Service Excellence: Strengthened client relationships by delivering reliable and prompt service at all
times

« Revenue Growth: Drove sales performance and exceeded monthly targets through effective client acquisition
and retention strategies.
+ Collections Management: Streamlined financial collection processes to minimize late payments and improve
cash flow stability.

+ Cross-Department Coordination: Facilitated communication and workflow between departments to ensure
smooth project execution.
+ Operational Efficiency: Improved internal processes and resource allocation to meet deadlines and maintain
budget discipline.