Operations Sr. Team Leader
Samba Financial Group
Total years of experience :14 years, 5 Months
Leading data center operations team, writing reports, solving systems issues, coordinating with systems admin team & apps team, monitoring 24/7, Testing new projects and implement the required services, daily & weekly backup check and insure, database & log segments monitor .. and more
Support Relationship Managers in delivering efficient and quality service to customers
Act as major contact point with customers support functions to ensure smooth account operations
Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers
Contact customers to build relationship and respond to enquiries on account or operational matters
Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
Prepare monthly performance reports for management and handle daily exception reports
Assist Customer Service Manager in dealing with requests and perform general office administrative duties
Installing and configuring computer systems Diagnosing and solving hardware/software faults Logging customer/employee queries Analysing call logs to spot trends and underlying issues
Networking IT
