Monitoring Manager
Technologica Information Technology LLC
Total des années d'expérience :9 years, 11 Mois
Responsibilities:
1. Monitor the client's solution and keep the services online with the latest updates.
2. Manage the Data/Errors Collection team who are responsible for collecting the faults and regular information from the systems, analyze and evaluate the results to improve QoS, and solve the problem if any.
3. Manage and distribute team tasks, and shifts on a daily, and weekly basis.
4. Ensure the client has a high QoS and satisfaction from our products and services.
5. Maximize team productivity and performance and improve the business.
6. Conduct training and development for the team for a new system and new updates.
7. Minimize operational risks.
8. Generate Monitoring monthly report.
9. Temporarily establish and manage the customer service and care department for the Jordan branch.
Key tools: Microsoft Excel, Power BI, Word.
Responsibilities:
1. Coordinating the activities of various departments concerned with the production, sales, and distribution of products and services.
2. Specializing in car parking guidance & management solutions, access control, and security systems.
3. Develop appropriate forms for the Site Survey team to gather the information about the required systems, material, submit Material requests, and more using KoBo Toolbox.
4. Keep close communication with the Sr. Project Manager to update him on the on-going activities, potential problems, and successes.
5. Study tender documents and understand client requirements.
6. Effectively communicate the requirements to vendors for various subsystems.
7. Assist the project implementation staff with technical problems and during the integration, testing, and implementation stage of the project.
8. Follow up on the project need, prepare the BoQs, and submit and initiate the procurement request based on that.
9. Assess continuously the projects’ follow-up methods and propose improvements.
10. Participate in the recruiting process of a directly supervised position.
11. Develop and ensure applying safety procedures and standards.
12. Report on staff-related issues, team’s weekly plans, and safety issues.
13. Participate in internal and external coordination meetings.
14. Participate in planning, scheduling, and developing all project needs.
Achievements:
1. Manage projects with a budget of +2 million SAR.
2. Act as a Project Manager for 5 Projects implements in Central and Eastern of Saudi Arabia.
Key Tools: KoBo ToolBox, Microsoft Project, Visio, Excel, and Word, Oracle NetSuite.
Responsibilities:
1. Improve the operational systems, processes, and policies in support of the organization's mission.
2. Management reporting, information flow and management, business process, and organizational planning.
3. Building and maintaining strong and effective relationships with suppliers and customers.
4. Proven ability to lead, motivate, and build successful teams.
5. Prepare a strategic plan.
Achievements:
1. Introduce School Management Solution by creating Business Plan, Model, and system structure.
2. Manage UTrack Solution (Umniah Tracking Project)
Responsibilities:
1. Manage Field Teams (Technical Support Engineers) activities.
2. Act as a Focal Point and communication between the company and INGOs accounts.
3. Support the Sales team from a technical point.
4. Manage Technicians Daily activities and appointments.
5. Manage any technical communication with hardware and software vendors (Internal and External vendors).
6. Train the Sales and Technical team with new technologies.
7. Manage the installation and maintenance process.
8. Meet clients where technical consultation is required.
9. Data Management by analysis received information from GPS tracker and creating Dashboard where show no. of connected devices, most visited area, total trips, most used car, driver behavior .. and more which meets the client requirements and expectations using Microsoft Excel and Power BI.
Achievements:
1. Managed Miyahuna Water company project (On-Promise tracking solution) in collaboration with InfoGraph (Esri Partner for GIS).
2. Manage Yarmouk Water Company tracking solution.
3. Implement Advanced Fleet Management Solution for USAID Fleets.
Key Tools: Microsoft Excel, Word, Project, Power BI, GPS Tracking Configuration Tool.
Responsibilities:
1. Worked as outsource technical support in Fleet Management solutions for different INGOs like USAID, CHF International, Handicap International (HI), and ACTED to support Logistics Department.
2. Conduct training to the Logistics team (Logistics Officer, and Logistics Manager) on Fleet Management software, modules, and tools.
3. Conduct training to Fleet agency (Rental Office) about Fleet Management Maintenance module and tools.
4. Provide daily reports about INGOs fleet activities and trips based on INGOs requirements and standard reports.
5. Create, update the map layer using ArcGIS (ArcMap, ArcCatalog) and reflect the final result to Fleet Management Maps like add Point of Interest (POI), Routes, Geofences with the coordination with the Development department of Telecom Cube Co.
6. Support on a Weekly basis the updates of the team information on the system like Driver info. (Name, Contact details, Picture, ..etc), Team Leaders details, and more.
7. Manage the Technicians team in installation and maintenance stages.
8. Support WASH Department (Water, Sanitation, and Hygiene), MEAL Department (Monitoring, Evaluation, Accountability, and Learning) and Logistics Department in their required data like GPS data, Driver and Team Leaders, Fuel Consumption, Daily Trip details, Maintenance Activities, and reminders, Vehicles info. and more in coordination with INGO Logistics department.
Achievements:
1. Implement the SOS Service to USAID Fleets and connect it to the person who is responsible for the emergency cases.
2. Implement GPS trackers with two-way communication technology to be used in emergency cases.
3. Create Customize report for each INGOs where provide them:
a. Total Number of cars, Total daily trip, driver, and team for each vehicle.
b. Event reports and SMS notifications like Overspeed Alarm, SOS, Route in/out, and Zone in/out.
c. Live Chat/Image module.
d. Stop and Movement report along with GPS Coordination for each condition.
e. and more.
This position was under Telecom Cube Co, Contract, where I worked as an Outsourced Technical Support Engineer in the field for INGOs (Mainly USAID and CHF).
Got the highest mark in graduation projects with 91% (2012-2013). “This project is concerned with GPS tracking using Raspberry Pi, where programming the Raspberry Pi to be GPS Tracker Device and design the simplest system to view vehicle location for end-user using Google Map at any time needed”.
12th Grade (High School)