محمود الشيوي

• Provide high-level executive support to senior leadership by managing calendars, travel arrangements, and confidential communications.
• Coordinate executive priorities across multiple departments, ensuring timely follow-up on action items and strategic initiatives.
• Prepare executive reports, presentations, meeting agendas, minutes of meetings (MoM), and official correspondence with a high level of accuracy and professionalism.
• Serve as the primary point of contact between executives, clients, vendors, and internal stakeholders, ensuring effective communication and workflow continuity.
• Maintain document control, digital records, and administrative systems while ensuring confidentiality and compliance with company policies.
• Support office operations by monitoring administrative activities, coordinating logistics, and improving workflow efficiency through process optimization.
• Leverage Microsoft 365, Google Workspace, ERP systems, and AI productivity tools to enhance operational efficiency and executive decision-making.
• Provide administrative support for recruitment activities, including CV screening, interview coordination, candidate communication, onboarding documentation, and maintaining recruitment records.

• Managed complex executive calendars and priorities using Google Calendar and Outlook, ensuring optimal time utilization and alignment with leadership objectives.
• Provided comprehensive executive support, including task delegation, follow-ups, and management of executive correspondence via Gmail, Outlook, and WhatsApp, maintaining strict confidentiality and responsiveness.
• Prepared executive reports, summaries, and management documentation using Microsoft Excel, Word, and OneNote to support informed decision-making.
• Maintained and updated medical and administrative records using EHR systems (DrChrono, eClinicalWorks - ECW, Epic) in full compliance with privacy, confidentiality, and regulatory standards, including training new staff and supervising adherence to procedures.
• Coordinated virtual executive meetings through Zoom, Google Meet, and Microsoft Teams, covering agenda preparation, meeting minutes, action-item tracking, and decision follow-up.
• Managed document control and digital filing systems using Google Drive and OneDrive, ensuring governance, version control, and easy accessibility.
• Enhanced administrative efficiency by automating reports and templates using AI productivity tools (ChatGPT, Gemini, Perplexity, DeepSeek), and developed professional executive presentations using PowerPoint and Canva.

• Delivered daily executive administrative support to senior management and prepared operational and executive reports through ERP systems, covering sales, collections, attendance, and car rental services.
• Provided comprehensive executive support by managing schedules, priorities, and task tracking using Google Calendar and Microsoft To Do, and coordinating virtual meetings via Zoom with professional meeting minutes.
• Strengthened cross-department communication through periodic reporting and centralized document management using WhatsApp, email, and OneDrive, ensuring workflow clarity and alignment.
• Coordinated travel arrangements, accommodation bookings, and detailed itineraries for executives and staff in accordance with approved schedules.
• Coordinated with local and international vendors through e-commerce platforms to support procurement activities and improve contract terms under management supervision.
• Drafted and reviewed official correspondence and contracts, ensuring professional wording, accuracy, confidentiality, and procedural compliance.
• Supported recruitment and onboarding activities administratively through candidate sourcing, CV screening, profile preparation, and follow-up on hiring procedures.

• Coordinated daily administrative activities and aligned them with operational requirements to ensure smooth and efficient workflow.
• Managed professional communication with clients, suppliers, printing facilities, warehouses, and technical teams via email, Skype, Viber, and WhatsApp, ensuring proper documentation of all correspondence.
• Maintained and updated customer and supplier databases using CRM systems, MVOIP platforms, Microsoft Excel, and Word to ensure data accuracy and easy retrieval.
• Prepared periodic administrative and operational reports using Microsoft Excel and submitted them to management to monitor performance and operational status.
• Monitored call-routing device top-ups and processed operational bill payments in coordination with suppliers and management to ensure service continuity.
• Tracked operational issues, escalated them to relevant departments, and coordinated resolutions to minimize downtime.
• Implemented document control and records management practices to ensure compliance, organization, and accessibility.

• Supported management in handling daily administrative and financial office operations, ensuring smooth workflow and adherence to approved procedures.
• Processed sales and purchase invoices, payment vouchers, payroll records, and employee advances using ERP systems and Microsoft Excel, maintaining accuracy and confidentiality.
• Assisted in preparing basic financial and administrative reports to support monitoring and management decision-making.
• Organized and archived financial and administrative documents to ensure easy retrieval and compliance with audit and regulatory requirements.
• Coordinated with internal departments, suppliers, and clients regarding routine administrative and financial procedures.
• Monitored operational payments, collections, and financial transactions, coordinating with relevant stakeholders to ensure timely settlements.
• Ensured compliance with approved administrative and accounting policies and procedures, supporting internal control and compliance requirements.